Great
Based on 459 reviews
Grasshopper Bank4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
459 approved reviews, newest moderated first
BCOLON-PEREZ
Both the mobile and computer applications are easy to use. The best of all is that there are no service charges and, on the contrary, they pay me interest.
Reply from Grasshopper BankAug 25, 2023
Thank you for taking the time to share your experience! We're thrilled to hear that you're happy with our online and mobile banking platform, as our team works hard to provide our clients with the best digital banking experience. It means a lot. Cheers!
PJ L.
Terrible, do not trust them. They have poor customer service and are a financial services scam artist. Stick with a reputable brick and mortar bank for your business.
Reply from Grasshopper BankOct 7, 2023
Hi PJ - We're sorry your experience did not meet your expectations. We take pride in providing the best possible digital banking experience, but realize it may not be the right fit for everyone. Although it didn't work out with us, we're happy to hear that you have found the right fit for your business.
Su Fern K.
Great online platform and app! Transfers have been flawless and fast!
Reply from Grasshopper BankAug 25, 2023
Thanks for the 5-star rating and for being such a great advocate for our online and mobile banking platform! We're happy to hear that you're satisfied with the speed of our transfers and hope we will continue to exceed your expectations.
Gigi B.
They have a good customer service. They helped me log into my account when the app was being weird and I called them. What really makes the bank great in no particular order is: They don’t have foreign transaction fees on the debit card; They give you one percent back for using the debit card; If you have a certain amount of money in this bank account, they will give you up to 2.25% interest; they don’t make you jump through hoops like receiving deposits or spending money to collect your interest. This bank is solid in my book.
Reply from Grasshopper BankAug 25, 2023
Hi Gigi - thank you for the 5-star rating and review! We're grateful for your feedback, and it means the world to us to hear that you are satisfied with your digital banking experience and appreciated the helpfulness of our team. If there's anything else we can help you with, please let us know.
Rhonda
Starting my new Etsy store, was really easy to set up. I encourage people to try this new way to have a bank account.
Reply from Grasshopper BankAug 25, 2023
Hi Rhonda - Thank you for the 5-star review! We're happy to hear that you are pleased with your digital banking experience and appreciate the support of our forward-thinking mindset. It means a lot.
Research By She I.
I appreciate the high level of customer service.
Reply from Grasshopper BankAug 25, 2023
Thanks for the 5-star review and for taking the time to acknowledge the exceptional support you received from our Client Services team! It means a lot, and we look forward to assisting you again in the future.
Michael S.
If you are looking for a no-bones free monthly checking account to start your MMO business, this is the bank.
Reply from Grasshopper BankAug 25, 2023
Hi Michael - Thanks for taking the time to share your experience and placing your trust in us as your banking partner! We're thrilled to hear that our checking account meets the needs of your business.
Layne R.
Opening a business account with Grasshopper Bank was painless. Customers are given a superior interest rate, cash-back benefits, the use of a debit card, and a useful smart-phone app. Transferring funds to and from other banks is easy and painless. All of those benefits make banking with Grasshopper a no-brainer.
Reply from Grasshopper BankAug 25, 2023
Hi Layne - Thank you for the 5-star review! As a client-first digital bank, we know you have plenty of options to choose from for a business account, so we're delighted to hear how much value you've found in ours. Thanks again for the support.
