Great
Based on 459 reviews
Grasshopper Bank4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
459 approved reviews, newest moderated first
Carl J.
I am small business owner and Grasshopper Bank met my needs for my business.
Reply from Grasshopper BankAug 25, 2023
Hi Carl - Thanks for the review! We're happy to hear that you're satisfied with your banking experience.
Skinnocence
Great customer service and easy to use platform. The only thing I wish was different is, I wish I could place cash deposits in an ATM.
Reply from Grasshopper BankAug 25, 2023
Thanks for the 5-star review! Happy to hear that you found our digital banking platform easy to use and appreciated the support you received from our Client Services team. We're grateful for your business and value your feedback, so if there's anything else we can do to improve your experience, please let us know.
Stephen S.
Best bank I have ever worked with. Fast, responsive, accommodating!
Reply from Grasshopper BankAug 24, 2023
Hi Stephen - Thanks for the 5-star review and choosing us as your banking partner! We couldn't be happier to hear that and hope to keep impressing you.
Ashton L.
Got the recommendation from Nerd Wallet on this Business checking account. Customer service was great, I got my checks and my card, then I had deposited a check from a client that had bounced because he had passed away.. They closed my account almost immediately without notice for fraud..
Reply from Grasshopper BankOct 7, 2023
Hi Ashton - We appreciate the feedback and are sorry to hear that your experience was less than satisfactory. However, our commitment to fraud prevention and security is paramount. We understand that this can be frustrating, and our decisions may be disappointing, but it is a necessary measure to protect our clients. We hope you can understand and find another bank that is a good fit for your business.
Mirabile I.
I thought a higher interest checking account would be good for our business account. Nope. We've had nothing but issues using this as a business checking account. No company will print checks for our account (presumably because of it being a sort of money market account), every time we've tried to place an order for checks, it gets cancelled. It's been incredibly difficult to make payments for the business. They also use a 3rd party service to verify and link external accounts without having to do trial deposits (cant remember if its Plaid or a different service). Awesome, right? Wrong! I linked my personal checking account and it was confirmed on my Grasshopper account. I initiated a transfer from my personal to the business account only for Grasshopper to say that it was returned as "No Account Found", so either the 3rd party service is useless and doesnt link the account correctly, or Grasshopper themselves can't process the link correctly. Either way, we're closing our account and moving our money to a different business checking
Reply from Grasshopper BankOct 7, 2023
Thank you for the feedback. We value your perspective and would like to understand more about your experience, but we couldn't find any record of you with the name listed on this review. If you could submit our request for more information, so we can investigate this matter further, we would like the opportunity to get to the bottom of this.
JS
Terrible experience when trying to access funds or status of account. As a startup, Grasshopper was a mistake. Multiple 'tickets' went unanswered besides the auto-generated, 'we received your blah blah'. Calls to follow up had be 'escalated' to whomever would made final decision but they aren't available right now and we'll get back to you. I finally got through on a call to followup on 'tickets', emails, chats and was told, Yes, we received all your queries but for some reason, no one responded. Good luck
Reply from Grasshopper BankOct 7, 2023
Thank you for the feedback. We're sorry to hear that you were not satisfied with your experience. As a federally charted bank, we are regulated by the Office of the Comptroller of Currency (OCC) and follow all guidelines related to funds availability in order to remain in compliance with Regulation CC. As such, we are required to provide account holders with disclosures that indicate when deposited funds will be available, which is provided at account opening. We also provide disclosures at the time of deposit and notices to inform our clients when a hold is placed. As a client-first digital bank, we understand that banking is not one size-fits-all, but we always strive to the best digital banking experience possible. While our bank may not be the best fit for your business, we hope this helps clear things up for you! For more information about our Funds Availability policy, we ask that you refer to page 7 of our Master Service Agreement. All of our legal agreements can also be found on our website at https://www.grasshopper.bank/legal.
Erica H.
I applied for a checking account, told it would take a few moments. Three weeks later I call customer service, who tell me I'm no where in the system. I am able to log in so I'm not sure where the disconnect was. This is concerning that I gave personal information to open this account. No help was offered, so I'm onto another bank.
Reply from Grasshopper BankOct 9, 2023
Hi Erica - We're truly sorry to hear that you were not happy with your experience! We take pride in our seamless digital account opening process, which allows you to submit an application, or save it to complete at a later date. Is it possible that the platform you are logging into is our application hub, and you did not fully submit an application? Upon checking our records, we could not locate any information about your interaction with our system using the name provided to submit this review. While we understand your frustration, we are unable to investigate this matter further. If you can provide more details by responding to our request for additional information, we would be happy to assist you.
Kevin
I have had a business checking account with Grasshopper for about 7 months now and so far have had a a great experience! The support staff has been so helpful and responsive - shout out to Gabe for being a rockstar! Everything we need in a checking account with 5 star service on top of that. Great job Grasshopper!
Reply from Grasshopper BankAug 24, 2023
Hi Kevin - Thank you for taking the time to share your experience and to acknowledge Gabe for his exceptional service. We'll be sure to pass along your compliments!
