Excellent
Based on 270 reviews
Graywind4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Smart Window Treatments Founded in 2016, Graywind was born from a vision to give windows more than function. By blending smart innovation with refined design, our shades shape how light flows and how homes breathe, while harmonizing with furniture and interiors to create a timeless aesthetic. Every piece carries a sensibility that turns living spaces into expressions of intimacy and beauty—because when Light Flows, Life Feels. Explore Products For Designers For Dealers Why Graywind
Graywind (graywind.com) has 270 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 232 reviews with 5 stars · Clear filters
Margo M.
These blinds are PERFECT, high quality, AMAZING customer service. Highly recommend this brand!
Reply from GraywindMay 19, 2026
Dear Margo， Thank you so much for your amazing feedback! Thank you for choosing Graywind! Best regards Graywind team
Gary W.
We love the automatic blinds and the customer service was second to none. I had an initial problem any hey responded right away and took care of every need.
Reply from GraywindMay 19, 2026
Dear Gary， Thank you so much for your kind feedback! We’re thrilled to hear that you love the blinds and had a great experience with our customer service team. Your satisfaction means everything to us, and we truly appreciate your support! Best regards Graywind team
Mark B.
The installation was very easy to do. And when I had a problem with the remotes, we got on a Zoom call and Ray talked me through it. I am super impressed with their customer service.
Reply from GraywindMay 18, 2026
Dear Mark， Thank you so much for your wonderful feedback! Providing responsive and personalized customer support is very important to us, and we’re so glad we could help. We truly appreciate your support and kind words! Best regards Graywind team
Michael
Our experience was two years ago, but we had no issues and the blinds have been great.
Reply from GraywindMay 15, 2026
Dear Michael， Thank you for your feedback! We’re thrilled to hear that your blinds have continued to perform well over the past two years. We truly appreciate your support and are happy to know you’re still enjoying them! Best regards Graywind team
RS
Questions were answered promptly, usually the next day.
Reply from GraywindMay 15, 2026
Dear RS， Thank you for your feedback! We’re glad your questions were answered promptly. Because of the time difference, our responses may sometimes take until the next day, but please know we always strive to reply as quickly as possible and provide the best support. We truly appreciate your patience and trust in Graywind! Best regards Graywind team
Chelsey C.
Arrived and installed perfectly!
Reply from GraywindMay 15, 2026
Dear Chelsey, Thank you so much for your kind words! Have a nice day~ Best regards Graywind team
Judy M.
2nd order from Greywind. This time black out panels for slider in MBR. Measure twice, order once. Will order again from this company for future window covering needs.
Reply from GraywindMay 15, 2026
Dear Judy， Thank you for your continued trust and support with your second order! We’re glad the blackout panels for your master bedroom slider worked out perfectly. Your “measure twice, order once” approach is spot on, and we’re thrilled to hear you plan to order from Graywind again for future window covering needs! Best regards Graywind team
Scott
Graywind Customer Service is outstanding. I ordered 2 different vertical blinds for my living/dining rooms and installed them myself. The dining room went up flawlessly and the quality of the materials was perfect. The second set was for a custom sized set of sliding doors that needed some assembly. Once I got everything together and installed, I realized the motor only opened the blinds by remote... Well after a back and forth conversation with C.S. they showed me how to reset the motor. This fixed the issue and now the wife is happy!!!
Reply from GraywindMay 15, 2026
Dear Scott， Thank you so much for your detailed feedback! We’re thrilled to hear that your wife is enjoying them. Happy wife happy life！We truly appreciate your support and trust in Graywind. Best regards Graywind team
