Excellent
Based on 270 reviews
Graywind4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Smart Window Treatments Founded in 2016, Graywind was born from a vision to give windows more than function. By blending smart innovation with refined design, our shades shape how light flows and how homes breathe, while harmonizing with furniture and interiors to create a timeless aesthetic. Every piece carries a sensibility that turns living spaces into expressions of intimacy and beauty—because when Light Flows, Life Feels. Explore Products For Designers For Dealers Why Graywind
Graywind (graywind.com) has 270 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 232 reviews with 5 stars · Clear filters
Mr. M.
This was my second purchase, the service was good, product was excellent and easy to fit.
Reply from GraywindApr 28, 2026
Dear Mitchell， Thank you so much for choosing Graywind again! Any further question, please contact us freely. Best regards Graywind team
NB
I had clear and quick responses when I had issues. The team helped me walk through the issues and offer a video call. They even shipped out updated motors for all three units in the past. They throughly support their product and customers.
Reply from GraywindApr 27, 2026
Dear NB， Thank you so much for your thoughtful review! We’re truly glad to hear our team was able to provide clear, quick support whenever you needed help. Your recognition of our dedication means a lot to us. Providing thorough, reliable support is exactly what we strive for, and we’re so grateful for your trust and support. Thank you for choosing us! Best regards Graywind team
Gregory Morris M.
In my humble opinion Zoe and Ray are top when it comes to customer service and ensuring customer satisfaction. Communication is fast and precise. They were able to quickly identify my problem and provide a solution in a very short time period. I sent sincerely appreciate them making me feel I’m valued as a customer. This not only enforces my wise decision to go with Graywind for my entire home but also allows me to strongly recommend Graywind to others who visit my home. Thank you!
Reply from GraywindApr 27, 2026
Dear Gregory， Thank you so much for your incredibly thoughtful words!We’re truly honored by your trust and support. Providing every customer with responsive service and real solutions is exactly what we strive for. It means even more to know that this experience reinforced your decision to choose Graywind for your entire home and gave you the confidence to recommend us to others. That kind of trust is the highest compliment we could receive. Thank you again for choosing Graywind—we sincerely appreciate you and look forward to continuing to serve you! Best regards Graywind team
Tom E.
Fantastic product and service.
Reply from GraywindApr 27, 2026
Dear Tom， Thank you so much for your kind words! We’re thrilled to hear you’re happy with both the product and the service. Providing great quality along with excellent customer care is always our goal. We truly appreciate your support and look forward to serving you again in the future! Best regards Graywind team
Michael
I needed a custom sized blind to fit an arched window in my attic, and I ended up getting exactly what I needed here. It was simple to measure when I created the order, and not only is the blind itself high quality, but it was very easy to install. The built in motor and remote control also work perfectly. Couldn't be happier!
Reply from GraywindApr 27, 2026
Dear Michael， Thank you so much for your wonderful review! We’re thrilled to hear you found the perfect custom blind for your arched attic window and that the measuring and ordering process was simple from start to finish. Creating custom solutions for unique windows is something we take pride in, so your feedback truly means a lot to us. We’re so happy you couldn’t be happier with your purchase! Thank you for choosing us. Best regards Graywind team
Mike L.
Easy to install very solid product
Reply from GraywindApr 27, 2026
Dear Mike， Thank you so much for your kind feedback. Real glad to hear that. If you need any further assistance, please contact us freely. Have a nice day! Best regards Graywind team
Henry Bazan J.
Amazing good quality products.. Good customer service.
Reply from GraywindApr 24, 2026
Dear Henry, Thank you so much for your kind feedback. Any further question, please contact us freely. Have a nice day! Best regards Graywind team
Karen H.
Have had our motorized shades for 3 years but broke the remote. Bought another one but needed help pairing and programming remote to 5 shades. Called the support number on the website and the agent was awesome!!. I texted pics of the new remote so she could confirm I had one that was compatible and texted me the instructions to set the up/down limit on the shades. She was great. Didn't get her name though. :(
Reply from GraywindApr 24, 2026
Dear Karen， Thank you so much for sharing your experience! We’re glad to hear that our support team could help you get your new remote paired and programmed smoothly. We’ll be sure to share your kind words with our team.If you ever need anything else, we’re always here to help. Enjoy your shades! Best regards Graywind team
