LivelyReviews of greatcall.com

I bought this phone for my 92 year old mom. The first few months,the bill was $34 as agreed. Then I got the november bill for $100. My mom made 3 calls snd recieved 6 texts. I was told by customer svc that she exceeded her data plan. Total rip off company. I told them to cancel my plan. Wish me luck!

Lively took three weeks to port our user’s number. Our first request was incorrect, and was corrected 48 hours later. From that time, they took three weeks, and we called them many times to enquire during that period. Unacceptable. Also, flip basic model allows ringer to be disabled easily inadvertently by user.

I suspect any of the positive reviews here are planted. Go to BBB where there are 117 reviews, all bad.

My husband cancelled his service today because he got a new service. He paid his bill October 4th for the month. He asked for a partial refund on the payment he made ( which is deducted automatically). They refused him and are keeping the money even though he terminated their services.

My mom died, and I called Lively to have her phone service cancelled. The rep, Jennifer, cut the service right in the middle of our call, leaving me hanging with a question about how many days were left on the plan. Terrible!

After 3 weeks I am still trying to get my mother's cell phone # ported to lively. This should take 5 minutes, not 3 weeks. Each time I call they tell me they are escalating and it will take another 1 - 3 days. Each time I call back, I get the same answer but it takes lots of waiting on the CSR to get back. Supervisors have not been any help either -- even when they do actually get on the phone. I cannot lose my mom's cell phone # and they do not seem to care. Worst customer service ever.

I bought this phone for my 93 year. Old Mother. They stated it was very easy to use. BUT ITS NOT!! The other phone she had, I was able to input her important number and she was able to just press one number and she could reach us quickly! I had called Customer Service, Face screen was BROKEN! I was told they do not replace that!! Why??

Lively’s concept for providing an easy to use cell phone for seniors is a good one, but their service execution is terrible. Customer service reps are inept and rude, and the company has one particular policy that is unconscionable: They charge customers for incoming spam text messages. While virtually every other reputable cell service provider did away years ago with charging their customers for spam text messages, Lively refuses to do so, thereby collecting what can amount to significant additional revenue from unsuspecting seniors for messages that are completely out of the user’s control. And Lively’s response when this was brought to their attention: “you can upgrade your service plan to one that includes unlimited text messages at no additional charge by paying $5 more per month for the upgraded plan. Then you won’t be charged for unsolicited spam text messages.” This response is an obnoxious attempt to yet again take more revenue from seniors. The bottom line: Lively should not be charging seniors for spam text messages that seniors have no control over. Doing so is an unconscionable act of taking advantage of the vulnerable customer base that Lively targets with their cell phone service. Be aware. And shop for another cell phone provider.