LivelyReviews of greatcall.com

My 92 year old mother had a Lively account. Her phone died three months ago. After many, many unanswered phone calls to Lively I wrote them explaining that her phone was not able to be used. Bills kept on coming and I again wrote them since no one answered by phone. Finally spoke to a person at Lively and they refused to correct the bill and were very unhelpful. Would never recommend this company. The person I spoke to said all transactions had to be fone by phone. She had no answer when I explained no one would answer their phone. Very unhappy with them

Lively was purchased by my father and for 14 months he never activated the phone attached to the service. Lively has demanded payments, even after his death. Lively charges even though your phone never has made a phone call. Thumbs down (x2).

Absolutely worst customer service of all time. The “customer service” person was a pushy, lying salesman with no respect for my questions or concerns. It concerns me that this is supposed to be a company to help older people. It seems like they are taking advantage of older people being intimated and confused. Please consider turning this company in to better business bureau. It is not only sad but should be illegal.

This company is the worse.....they make mistakes and my 91 year old mother-n-law has been without a phone for 2 weeks. I wouldn't recommend this company to anyone. They want their money on time but they can't give service on time!! Michelle Ratcliffe P.S.I wouldn't even give them 1 star ....how about a negative 5 stars

Contacted un-Lively to find out why my aunt's old phone number had not been ported over to her new T-Mobile phone. The first useless person I spoke to could not understand what I was trying to accomplish, even after four attempts to explain. Finally after 45 minutes of frustration, I asked for a supervisor. And things went downhill from there. The supervisor, Wanda, working from her home in Henderson, NV, was ineffective, incoherent and mumbling. I told her I believed she'd been drinking - this was at 4pm on a Saturday - and she did not deny it. She was certainly very apologetic from that point on, but still unable to accomplish what should be a daily task for these people, that being switching a phone number over to a new carrier. Do not put your trust in this company.

On May 26, 2022, Lively (formerly Great Call) failed my mother and my family. She woke up dizzy and pressed the button on her medical alert necklace only to have a person came on telling her to “phone back.” Seriously?? The whole premise of Lively/Great Call is to send 911 to her residence, and then phone her contact, who is me. My 94-year-old mother had to scramble to phone me. She was hysterical. She was dizzy and couldn’t get up from the floor. I phoned 911 from my home –in a different state-- and then sped to her home with her door key just before the EMT were about to break down her door. After 9 hours in the ER, she was admitted. Thankfully, she is okay today, but the trauma for both of us still resonates two months later. I signed up for Lively/Great Call two years ago, precisely to avoid this kind of situation. I contacted Lively/Great Call a total of 9 times asking for an explanation as to what happened. I phoned, e-mailed and filled out forms all to no avail. All I got was a run-around and a semi-apology --verbatim: “The Five Star agent did not follow protocol. She will be coached on what she should have done.” Too little, too late. I have contacted a local TV station Consumer Reporter. In the meantime, thought I should report it here, too. This company is disorganized and appears only interested in making money for itself, David Inns, its CEO and for Best Buy, the company that sells their equipment. Disgraceful and could have been deadly.

First experience trying to reach customer service and been on hold for over thirteen minutes. SO unimpressed with this company so far.

I purchased the Jitterbug Smart phone 3 for my 90 yr old dad. I got the 300 limit plan because he does not text or use the internet/wifi. People need to know this was not a senior easy affordable phone as advertised. Data usage shot up on his second bill. All Lively could tell me is he used data... No how, where, who or what details. Just he had an overage of almost $50. I was told to check the settings. I turned his phone off waiting to get it deactivated, July 27. (LIVELY WILL NOT TURN IT OFF BEFORE THE CYCLE, SO THEY WILL NOT HAVE TO PRORATE ...EVEN THOUGH THERE'S NO CONTRACT). I am/was afraid to turn the phone back on to check the settings because I am/was being charged and don't know why and no one can give me specific details. When I had spoken to a sales rep, I was told it was an easy use (as advertised for seniors) and I would have no problem with internet, wi-fi or texting. All my dad needed to do was use the "phone and contact" button. Not so. If your loved one/senior is not technical and know what is using data on their Lively Jitterbug Smart3 phone..they can be charged if something is on causing overage. Customer support was not helpful. The first time I called for support the rep was rude and could not answer my questions about what was using data...was told repeatedly that's what he owed and to look on the phone. There were no details online about the overage. I called several times; I was put on hold several times while waiting on answers... Never did answer questions. His 30 days are up for refunds. My Dad has lost money on the phone and service he cannot use. The sales pitch and advertisement stating "Cell Phone Designed Specifically For Seniors! Easy To Use, Big Buttons, Affordable Service" is relative. All I have gotten so far about overage is he used it. But, NO PROOF. Just wanted seniors to be aware they can be charged overage to their phone without proof. They just put the amount due on your bill.