Grounding OfficialReviews of groundingofficial.com

I received a mat from a high school friend. When I first put my feet on it body memory flashed me back to childhood when we played barefoot outside. It was interesting because if I were to guess I would have thought the cellular memory would have jumped back to high school when we camped and lifeguarded all summer. She said her mat helped her and since my son has a similar problem, I just bought the sheet for him. I’m looking forward to healthier days ahead for us all!

It took nearly two months for the product to get to me which I thought they could do better I did email them for an update and they replied and stated the product has already been shipped you will have to wait for the carrier to deliver. Overall I’ve used the sheets for a week and I no longer feel any pain in my wrist that I had for several years and when I wake up I feel energised. These sheets are definitely worth the price 10/10 very happy customer.

Terrible experience. Worst customer service I have ever received for any product. If you ask for a refund they will give you the run around and never refunded my card. My card had to be replaced and they said there is nothing they can do. 3 months after I initially asked for a refund of $58. If I could give them zero stars I would

BUYER BEWARE⛔️⛔️⛔️: Update!! It’s been nearly a month since my last review of this complete sham of a company. They do a great job trying to appear as though they truly care in the comments, but they don’t have the slightest bit of integrity. I’ve called and emailed for an update on my return, but no answer or reply. But clearly they aren’t too awful busy, because they have plenty of time to respond to these bad reviews. In fact they have requested my bad reviews be taken down. I had to provide proof that I’m an actual customer in order for my reviews to stay up on this website. So where is my refund I wonder? They said they tried to refund my money, but were unable to do so because of an issue with my credit card company. LIES!!! I called my credit card company and there hasn’t been an attempt to refund, nor an issue that wouldn’t allow one to come through. They are full of lies and excuses. I still have the stupid sheets!! How about this, instead of responding to this review Grounding Official with another lousy lie infused reply, CALL ME BACK!!!!! 😡😡😡😡

Placed an order for 3 grounding sheets and got an email saying it was dispatched on 30th December. We have since emailed three times and called numerous times to try to find out what's happened to our order as the tracking information is not working. No one has replyied to our emails and when I call no one picks up. We bought from grounding official due to the great reviews, but so far my experience of their customer service is unacceptable. Seems like I'll get a quicker response from the team if I review them here so posting so that others are aware. If no one responds again I will be getting in touch with my credit card company to get my money back. (Order ref 156276)

Short version: Problems since 2024. Refuse to refund. They LIE about everything. Update 9: They refuse to return emails at all. I wish I would have known that everything is a lie and they would steal my money for a garbage product that probably isn’t even organic. The fact that it shocked me seems crazy. I did see that in another person’s review and didn’t think it was possible. It is. Update 8: They are thieves. Everything they say is a lie. They refuse to refund. They must be making alot of money on people who haven’t found all the bad reviews and I think the good reviews are fake. Update 7: Still no refund. This whole process started in July 2024 when I was researching companies to buy grounding sheets. I wanted organic and NOT made in China. I sent many emails to various companies. This was the only one that “SAID” it was organic and assured me that ALL products were manufactured in Germany. I also saw that they had a money back guarantee. Well, almost A YEAR later, 2 of those things were lies. The products I received were made and shipped DIRECTLY from CHINA and they have REFUSED to refund my money. They have ONLY responded to me after I leave a review on Trustpilot although, at this point they have stopped responding at all. I would be willing to bet that the sheets aren’t even organic. When lying becomes a pattern… well, we all know… So, as of today, it’s been 209 days OR almost 30 weeks OR a couple days shy of 7 months since they received my return and decided to STEAL my money. Apparently there is no recourse except to leave reviews. While customer service may sound great in the beginning, I learned it was just to lie to me to get my money and STEAL from me. I will continue to leave reviews, UNTIL I DIE, about this company. Also, I read a VERY recent review about returning and the company honoring their return policy and everything was wonderful and it really makes me question whether many of the positive reviews are real. Why would someone immediately get a refund while there are MANY customers begging for refunds and being ignored?! While the official site and Trustpilot have many reviews (and many good ones), I believe another site with many reviews to be more true/real reviews. Update 6: It’s been 203 days since they’ve received my full returned order and have yet to update. I will continue to update UNTIL they return. I sure wish I would have found the bad (very true) reviews on this site before wasting my money and going through all this hassle. (The only time I get a response from “Grace” is when I update my review. She ignores emails and has been for almost 5 months since I returned, but 10 months since I discovered she LIED to me about where their products are manufactured. I wonder if she also lied about them being organic…. Organic and NOT a manufactured were the two reasons I ordered from this company. If they lie about where they manufacture their products, what else are they lying about???) Update 5: It’s been 4 months since I returned my items and still no refund. They usually email me when I update my review. I don’t know if I’ll EVER get a refund. I definitely recommend staying far away from this company. I will continue to update until they refund my full amount. Update 4: It’s been 104 days and I still haven’t received a refund. They keep apologizing for any inconvenience and asking for my kind understanding. I don’t understand why it takes a company 105 days to refund money. Update 3: It’s now been 3 full months since they’ve received my return and yet I still have no refund. Every time I contact them, I’m told they’re working on it. I would never recommend this company. Update 2: It’s now been 78 days and still no refund. The reason why I returned is that besides it not working and shocking me, it is made in CHINA. I wrote customer service before buying to check on where it was made and was assured it was made in Germany. Then I received my package and it was shipped straight from China. I was told I could return for a full refund and they refuse to give me the refund. Update1: It’s now been 61 days, without a refund. I returned everything I ordered 46 days ago and they still haven’t refunded me. More updates below.

I placed an order, but decided to cancel the next day. The product was not shipped, so a return wasn't even necessary. For some reason, my refund wasn't automatically processed with the cancellation like all other honest companies do. When I realized this several months later, I reached out and was assured it would be taken care of after management reviewed. However, after 6 months and many emails and phone calls, they still haven't provided a refund. I've been very patient and actually believed them when they said they would make it right, but it really feels like they just hope you'll go away. This should be something very easy to verify and fix, but they refuse to do so.

Great customer service. John and Grace kept me informed about delays due to Canada Post Strike. It arrived Christmas Eve. A Christmas miracle. My 85 year old mother was thrilled with her present. First night she used the Grounding Sheet she slept in until 9:00am and only got up a few times. Unheard of!!! We are very impressed and will likely be purchasing another one for me!