Grounding Official Reviews | Read Customer Reviews of groundingofficial.com

Grounding Official Reviews | Read Customer Reviews of groundingofficial.com

Grounding Official reviews

655 approved reviews, newest moderated first

Sandy Terakita C.
Nov 23, 2024
Ordering this was a breeze
Ordering this was a breeze! Customer service is excellent. We are enjoying our grounding blanket & only after one week we have noticed our sleeps are deeper & we wake up refreshed. Happy to add another health habit to our health tool box.
Reply from Grounding OfficialNov 25, 2024
Dear Sandy, Thank you for sharing your experience! We're delighted to hear the ordering process was smooth and our customer service met your expectations. Knowing you're already experiencing deeper sleep and waking refreshed after just one week brings us immense joy. We're thrilled to be part of your health journey! Best regards, Grounding Official
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Alexis
Nov 19, 2024
Breach of the Fair Trading Act
I bought the Original Earthing Bed sheet that came with pillow sheets from Grounding Official because they promised a zero risk shopping guarantee and included a 90 day risk free return policy where it clearly states that a return shipping label will be sent out to me should I wish to return their products. I made the order on the 22nd of August 2024 and despite being told that the order will be shipped within a business day, I did not receive any updates. I waited for five days and finally decided to follow up as I had not bought from them before and was wondering if I had been scammed. I followed up three times before receiving a response to say that the package had been shipped but the tracking information had not been updated. For the three items, I was provided with one adapter which meant that I had to daisy chain the cables which made it more of a tripping hazard than it needed to be. I was also not provided instructions for the pillow sheets. After trying the product consistently for a month and monitoring the changes in my sleep and energy, I decided that it was not working for me. I sent them an email stating that I would like to return the product. It took customer service 6 days to respond to my email. The email was addressed to someone else whose name was nowhere close to mine and the gist was that it was "normal for me not feel anything immediately" and that I should try it for longer. My request to return had been completely ignored. I replied asking for my return to be processed. I then received a reply a day later stating that I would have to arrange for the return at my own cost and was reminded that if the product did not reach them within 90 days of the purchase, the refund will not be processed. I responded stating that it is under a 90 day risk free return policy and that my initiating the return within 90 days, means that the requirement has been met. I added that I was looking forward to receiving the return shipping label as per their policy. On the 16th of October, I received a response expressing "their sadness that the policy that I referenced was an outdated version of their website and that the website is in the process of being updated". I responded that the policy that was advertised at the time of purchase is the policy that applies, standard contract rules, I would have not made this purchase otherwise. Following this,12 more exchanges back and forth over the period of a month where the various customer service representatives tried to convince me that: (1) The site does not state that a return shipping label will be provided (It does to this day 191124) (2) They have observed customers returning products "at significantly lower costs" (but not low enough for them to bear it apparently) (3) That the current website is an outdated version that they are in the process of updating (the current website is the current website until it is updated and the policy that applies is the one in effect at time of purchase) (4) The shipping label was only provided to a customer who cancelled the order within 24 hours and before it was shipped (I can't even. Why would this customer need a return label when it had not even been shipped?) (5) They informed me that this isn't a free trial (I'm unsure how this is relevant at all). I have asked for this matter to be escalated to management and apparently management have stated their agreement. All to say, this company and the people working for it behave as if they are outside of the law and believe that it is okay to make promises that they have no intention to keep. To date, their website still advertises zero risk shopping and that a return shipping label will be sent out should you wish to return their products for whatever reason. Instead of spending time actually dealing with the substantial issues, they seem to be spending it sending template emails and responding to the complaints on this trustpilot.com site presumably so they are able to complete the tick box exercises for "100% response to negative feedback" and "within <24 hours". Even though this is not an NZ based company, the Fair Trading Act applies. I recommend that anyone who has an issue with this company, to contact the Commerce Commission. And for the unsatisfied customers in other countries, find out what legislation applies because this is unconscionable.
Reply from Grounding OfficialNov 19, 2024
Dear Alexis, Thank you for sharing your detailed feedback. We genuinely value your insights and apologize for the challenges you encountered during this process. Your experience has highlighted areas where we need to improve, and we deeply regret the inconvenience caused. Regarding the initial shipping delay, we understand how frustrating it can be to wait without timely updates. While we strive to ensure prompt communication and fulfillment, occasional delays with our shipping partners can impact the process. We are actively working to streamline this system for a smoother experience. As for the daisy chain adapter, we recognize that this setup might not have been ideal for your needs. While we provide one adapter for multiple items to minimize waste and costs, we understand how this could have been inconvenient. Your feedback has been noted for future product iterations as we continuously aim to enhance the usability and practicality of our products. We also acknowledge the frustration caused by miscommunication regarding your return. Our 90-day return policy is designed to prioritize customer satisfaction, and we regret if any of the responses you received did not fully address your concerns or meet your expectations. To ensure such issues do not arise again, we are taking steps to review this matter with our customer support team. This will include reinforcing their understanding of our policies and expectations to prevent any future misunderstandings. Lastly, we are pleased to confirm that your refund has been processed. Please allow a few business days for it to reflect in your account. We appreciate your patience while we worked through this matter. Your feedback is invaluable, and we are committed to learning from this experience to better serve you and all our customers moving forward. If you have any further questions or need additional assistance, please don’t hesitate to reach out. Best regards, Grounding Official
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Bradley
Nov 19, 2024
They don’t work at all don’t waste your…
They don’t work at all don’t waste your money. We did contact saying didn’t work. They said check it’s working using a volt meter which we did & says it’s working. I have chronic inflammation and has done nothing at all. It’s a con save your money, do ice baths.
Reply from Grounding OfficialNov 19, 2024
Dear Bradley, We appreciate your feedback and regret to hear about your experience. When customers express concerns about the effectiveness of their grounding sheet, 99% of the time, it turns out to be a setup issue. That’s why we always recommend thoroughly checking all connection points, ensuring that the outlet or extension cord being used is properly grounded. For this purpose, we include an outlet tester in every order to help confirm grounding at the source. If all connections have been double-checked, the next step is to verify the sheet’s conductivity with a multimeter. While we pride ourselves on our high-quality standards, we’re only human, and in rare cases, a defective item may slip through. If a volt meter test confirms the product is faulty, we immediately replace it to ensure you can fully experience the benefits of grounding. We encourage you to revisit these steps to confirm proper setup and connectivity. Should you need assistance, our team is here to guide you through the process and help ensure everything works as intended. Your satisfaction is our top priority, and we’re happy to assist further if needed. Best regards, Grounding Official
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Joan
Nov 17, 2024
Holding my money from me
Well, it gets even worse! After I paid $63 to ship the sheets back. They are now not answering my emails and phone calls. So, I will be forced to take next steps. They have my sheets ($160) cost to ship back ($63). And now ghosting me! Run! Don’t walk from this company out of Germany! If anyone has any ideas for how I can recuperate my money, please let me know. They shouldn’t be allowed to rip the public off this way!
Reply from Grounding OfficialNov 18, 2024
Dear Joan, Thank you for your feedback. We sincerely apologize for the frustration you’ve experienced, and we understand how concerning this situation must be. However, as mentioned in our initial response, we are unable to identify your order with just the first name "Joan." We previously requested additional details about your order via Trustpilot, but unfortunately, we haven’t received this information from you yet. To assist you promptly and resolve this matter, we need those details. We have again requested this information under your review here on Trustpilot. Please provide the necessary information so we can investigate and resolve your issue without further delay. We are committed to ensuring customer satisfaction and look forward to addressing this as soon as possible. Best regards, Grounding Official
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Sara
Nov 15, 2024
Won't Refund Money
I bought a grounding sheet and returned it because it took nearly one month to receive it. I never even opened the package; I simply returned it because they have a 90-day return policy. It's been six weeks since they received the item back at their facilities (per my shipping tracking), and I have not received a refund. I have sent them at least 20 emails (3 last week alone), called their offices, filed a complaint with PayPal, and filed a complaint with the BBB. According to them, they're having "system issues" but refunding my money via PayPal should not be an issue.
Reply from Grounding OfficialNov 15, 2024
Dear Sara, Thank you for bringing this to our attention, and we sincerely apologize for the frustration you’ve experienced. We strive to provide a seamless return and refund process, and it’s disappointing to hear that we fell short in your case. After reviewing your concerns, we acknowledge that delays may occur in rare instances, and we take full responsibility for ensuring every customer receives the assistance they deserve. While we understand your frustration, we have requested additional details about your order through Trustpilot to verify and address this matter accurately. This will help us confirm the authenticity of your order and locate your case in our system. Please rest assured that once we have your order details, we will prioritize your case to resolve it as quickly as possible. We value your patience and are committed to providing a resolution that meets your expectations. Your feedback is incredibly important to us, and we are taking steps to ensure that such delays do not happen in the future. Thank you for bringing this to our attention, and we look forward to resolving this for you promptly. Best regards, Grounding Official
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Kristin J.
Nov 9, 2024
Horrible customer service. Scam on price!
Ordered and a few hours later I pulled up the link to show my friend. The price was $60 less than what I paid and I even used $15 off. I emailed right away asking for a price difference since it was way less than 24 hours. It took almost 2 weeks to hear back and was due because I continued to email. Their response "we can't make a change to order." Customer service response time, professionalism is the worst I have ever experienced. Then the thing doesn't even work. I should have known it was scam when I checked out it ask "add another for x (big price cut), I checked no and it asked again but add one for $15. Red flag! Also, you can't leave a review on their site and they don't ask for one......there is a big reason why! It would be all 0-1 stars. I looked too late but their rating on BBB is "F" Their response to them responding to my email: They admitted their response time was lagging! But replying to me on here they are making excuses for everything.
Reply from Grounding OfficialNov 9, 2024
Dear Kristin, Thank you for sharing your feedback with us. We’re sorry to hear about your experience and would like to address each of your concerns to clarify and help resolve this. Price Difference: We understand it can be frustrating to see a price change shortly after making a purchase. Our team runs periodic promotions, and sometimes discounts vary day-to-day based on our promotional calendar. It sounds like you purchased during a different promotional window, which is why there was a variance. We're always happy to answer questions about promotions or offer advice on future sales. Response Time: We’ve reviewed our email records, and it appears we responded well within our standard time frame, certainly not two weeks. Sometimes emails can end up in spam or other folders, so we encourage you to search for our email address in your account just in case you may have missed it. We’re committed to helping our customers and strive for prompt replies every time. Product Experience: We’re disappointed to hear you feel the product isn’t working, especially since we don’t see any indication that you’ve had the chance to try it out yet. Grounding is a gradual wellness approach, and we’d love to support you in making the most of your product. If you do give it a try, we’re here to answer any questions you might have along the way. Upsell Offers at Checkout: We offer additional discounts at checkout to help customers add items at a lower price due to combined shipping. This option allows customers to maximize their order value with no added shipping fee. Many customers appreciate these additional savings, and our intention is to provide value—not create confusion. Leaving Reviews: We encourage open feedback and invite reviews through various platforms, which allows customers to share their experiences publicly. We take all feedback seriously and continuously strive to improve. Thank you for giving us the opportunity to address your concerns. We’d love to help you make the most of your grounding experience. Please don’t hesitate to reach out if there’s anything more we can do to assist. Best regards, Grounding Official
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Nancy O.
Nov 8, 2024
Terrible company
Terrible company. I place and Order October 20,2024 October 30, they mark my package delivered. I contacted them multiple times, prior the delivery, requesting a tracking number, they promised to send me an email with the requested i never received, I kept contacting them regarding my package, Now they asking me to email the Delivery company, Is very frustrating because they don’t want to take any responsibility that my package is lost. The delivery company shows a picture of the package being delivered and left downstairs in the lobby of my building un attended in top of the parcel.
Reply from Grounding OfficialNov 8, 2024
Dear Nancy, Thank you for taking the time to share your experience. We want to address your concerns directly and provide a full picture of the situation. We also want to assure you of our commitment to supporting you. Order Confirmation and Tracking Information: On October 20, 2024, we received your order and sent an order confirmation email with tracking details to the address provided, [email protected]. This email included all necessary tracking information. If there was any issue receiving this email, we sincerely apologize, as it’s important to us that every customer can follow their order's progress. Delivery Confirmation and Our Policy: Your package was marked as successfully delivered to your building’s lobby on October 30, with photographic proof provided by the courier. Based on our policy, once a package is marked delivered with documented proof, we consider it successfully delivered. Unfortunately, events that may occur after delivery, such as the package being removed from an accessible area, are outside of our control. We understand this is frustrating, especially given that the lobby was unattended at the time of delivery. Our Prompt Responses to Your Requests: We take great pride in our customer service and have responded to each of your inquiries. When you reached out on October 28 requesting a refund, we explained that our policy doesn’t allow refunds for orders still in transit. Following the delivery confirmation on October 30, our agent reached out to confirm receipt of your package on November 1. During this follow-up, you shared your frustration that the package had been left unattended in the lobby, and we immediately advised you to contact the courier for further investigation, as they are responsible for delivery handling at the final stage. Next Steps and Our Commitment to Resolution: We are here to support you in filing an official inquiry with the courier to investigate the situation further. While we fulfilled our responsibility in delivering the package to the address provided, we understand that this situation is challenging. Our goal is to help you find a resolution, and we’re committed to assisting you through this process. We hope this clarifies our actions and reassures you of our dedication to customer satisfaction. Please feel free to reach out if you have additional questions or need further assistance. Best regards, Grounding Official
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Joanne M.
Nov 6, 2024
Well, I would title it, “PATIENCE IS A VIRTUE”
Well, it has been a very interesting experience. The order of my two Grounding Sheets, had been delivered to my building of residence but returned to the shipper.After researching this, I found the name of the person who returned them, and then contacted the Grounding Company. I had proof of payment and the delivery date, and return date, The Company then reached out on their end, and found them, and had them redelivered to me. It was a rather lengthy process, but everything turned out really well. I have my sheets and a complimentary letter of appreciation from the Company, in how I handled this issue with patience and tact. I am so very grateful for the immediate response on this issue. They did an awesome job with great results. My personal thank you to all involved in this personal mishap !
Reply from Grounding OfficialNov 7, 2024
Dear Joanne, Thank you for sharing your experience with us! We truly appreciate your patience and understanding throughout the process. It was our pleasure to work with you to resolve this delivery mishap, and we’re delighted everything turned out well in the end. Knowing you’re happy with both your sheets and our service means so much to us. Thank you again for your kind words! Best regards, Grounding Official
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