Reply from Grounding OfficialFeb 21, 2024
Dear Vaughn,
Thank you for bringing your concern to our attention and for the detailed explanation of your situation. We understand the importance of maintaining the effectiveness of our grounding sheets, especially considering your investment in our products.
To address the issue you've encountered with the sheets' conductivity after 6 months of use, we're willing to take an extra step to ensure your satisfaction. We appreciate your efforts in using a multimeter to test the conductivity of the sheets. To assist us further in evaluating the situation, could you please share a video of the test not working? This will help us to accurately assess the condition of your grounding sheets.
Here are the steps to conduct a thorough test on your grounding bed sheets:
Check Multimeter Battery: Verify that your multimeter is operational by checking its battery or conducting a quick functionality test.
Set Multimeter: Adjust your multimeter to the resistance (Ω) setting, signified by the ohm symbol. Use the auto-range feature if available, or manually set it to a low resistance range (e.g., 200 ohms).
Test Ground Connection:
Insert one multimeter probe into your electrical outlet's ground port.
Touch the other probe to the metal part of the grounding cord's plug.
A low resistance value indicates a solid ground connection, while high resistance suggests issues with grounding.
Test Sheet Conductivity:
With the grounding cord connected to your sheet, touch one probe to the sheet's conductive thread.
Touch the other probe to the grounding cord's metal part.
Low resistance validates the sheet's conductivity; high resistance indicates a problem.
For optimal results, ensure you're testing in a properly grounded outlet. If your home's electrical system or the grounding cord shows high resistance, it may require further inspection or replacement.
Upon receiving the video and verifying the test results, we'll proceed with a suitable resolution, such as replacing the item if it's indeed not working properly. Our priority is your satisfaction and the efficacy of our products.
Please send the video to our customer support team at your earliest convenience. We're here to assist and ensure you continue to benefit from grounding technology.
Best regards,
Grounding Official
