Grounding OfficialReviews of groundingofficial.com

Reply from Grounding OfficialSep 27, 2024

Dear Eliessa, Thank you for your kind words! We’re so happy to hear that you had a positive experience with our customer service team. It’s always our goal to provide approachable and friendly support, and we’re glad we could assist you with all the information you needed. We look forward to welcoming you as a customer and are excited for you to experience the benefits of our products. Best regards, Grounding Official

Reply from Grounding OfficialDec 23, 2022

Dear Rene, We are thrilled to hear that you had such a positive experience with our company and product. It is always our goal to provide excellent customer service and high quality products, and we are glad to see that we were able to exceed your expectations. We are particularly happy to see that the grounding sheet has had such a positive impact on your well-being after just one night of use. The fact that it has helped you to feel clear headed, energetic, and well rested is exactly the kind of positive feedback we love to receive. We hope that the sheet continues to bring you improved health and well-being for many nights to come. Thank you for sharing your story with us and for your support of our company. We hope to have the opportunity to serve you again in the future. Best regards, Grounding Official

Reply from Grounding OfficialDec 19, 2022

Hi Jason, We are sorry for the inconvenience! It shouldn't take so long for you to receive a shipping confirmation and tracking data. Our mistake was that we forgot to add your tracking number to your order, we added it, and a shipping confirmation was sent to your email. Your order was shipped on the 12th of December. We take customer service very seriously and disagree that our customer service "sucks." Before our management could respond to this review, one of our customer service representatives had already contacted you. Also, we have received only one email from you. A few of our orders experienced a delay - meaning prolonged shipping times from Germany to the United States, which means that the total delivery time (from the day that you ordered - 10th of December) - is 3-4 weeks. For delayed orders, the average delivery time is 17 days. Since we are shipping from Europe, we use two different couriers and include the last-mile tracking number on our tracking page (USPS). This tracking number starts updating when your order arrives in the United States. After that, the delivery time is a few days. We do take customer service very seriously. It's our main priority, and thus have decided to refund your order fully + we'll let you receive your order for free. What we hope to accomplish is for you to think that, in the end, you had a great experience with us. Please let us know if there is anything we can do for you! :) Take care, Grounding Official

Reply from Grounding OfficialDec 21, 2022

Dear Cynthia, Thank you for sharing your positive experience with our grounding sheets! We are glad to hear that they have helped improve your sleep quality and that you are experiencing deeper, more restful sleep. It is also great to hear that you have noticed an improvement in your sleep patterns and that you are falling back to sleep easily if you do wake up. We are happy to hear that you have found our customer service to be prompt and helpful. We appreciate your feedback and are glad that you are satisfied with our products. We hope that you continue to see positive results as you continue to use the sheets and that they bring you improved health and well-being. Thank you for choosing Grounding and we hope to have the opportunity to serve you again in the future. Best regards, Grounding Official

Reply from Grounding OfficialDec 21, 2022

Dear Mickey, Thank you for your positive feedback about our customer service. We are glad to hear that you were able to get in touch with us and that your issue was resolved quickly. Providing excellent customer service is a top priority for us at Grounding, and we are glad that we were able to meet your needs. We appreciate your business and are glad that you had a positive experience with our company. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing Grounding Official and we hope to have the opportunity to serve you again in the future. Best regards, Grounding Official

Reply from Grounding OfficialDec 15, 2022

Hi Jennifer, We refunded your order yesterday, and we tried to call you today. A slight mishap happened with your order. We already sent an email explaining the situation but would prefer to find a solution to your satisfaction via phone. Our customer service number is +1-(855) 533-0386. Please call us back as soon as possible! :) Take care, Grounding Official

Reply from Grounding OfficialSep 27, 2024

Dear Valued Customer, Thank you for sharing your journey with us! We’re sorry for the initial delays with shipping, but we’re glad to hear you finally received your sheets and that they’re already making such a positive impact. It’s great to know that you felt recharged after the first night and even noticed a difference in your recovery after hockey—whether psychosomatic or not, feeling great is what matters! We appreciate your kind words about our customer service and communication. Your satisfaction is our priority, and we’re thrilled that the experience has turned around for you. We look forward to hearing about your overall experience in the coming weeks! Best regards, Grounding Official

Reply from Grounding OfficialDec 21, 2022

Dear Linda, Thank you for sharing your positive experience with our grounding sheets and for giving us a 5-star rating. We are glad to hear that you find the product to be excellent and that you have noticed a positive difference in your sleep and overall well-being. It is great to hear that you understand the importance of electrical grounding and appreciate the extra measure we took to provide an outlet tester to ensure that your wall outlets are properly grounded. We are glad that the sheets are soft and comfortable to sleep on and that you have noticed an improvement in your hair's static light and a reduction in pains. We apologize for any delays in shipping that you may have experienced. We are based in Germany and appreciate your understanding of the potential for shipping delays. We hope that the wait was worth it for you and that you continue to enjoy the benefits of our grounding sheets. Thank you for choosing Grounding and for your kind words. We hope to have the opportunity to serve you again in the future. Best regards, Grounding Official