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Guideline Reviews | Read Customer Reviews of guideline.com

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IT & Communication
Guideline

GuidelineReviews of guideline.com

IT & Communication
San Mateo

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3.4

Average

Based on 371 reviews

Guideline3.4

Reviews371 About Contact

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Rating breakdown

5 star55%
4 star4%
3 star4%
2 star5%
1 star33%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Guideline

Guideline is now part of @Gusto. Together, we have helped 34,000 businesses and their employees save for retirement.As part of the Gusto ecosystem, Guideline offers streamlined retirement solutions designed to simplify plan management, administration, and compliance. Employees receive a user-friendly experience to enroll and manage their financial future. Our mission is to help companies effortlessly offer a powerful retirement benefit their team can truly appreciate.For informational purposes only. Should not be considered investment or tax advice.

Guideline (guideline.com) has 371 customer reviews on Folks Told, with an average rating of 3.4 out of 5.

Also known as: guideline.com
Website: guideline.com
Category: IT & Communication
Location: San Mateo
Listed on Folks Told: 2026

Contact & location

guideline.com
San Mateo

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 10% of reviews.
Most recent review: June 2026.

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Guideline reviews

371 approved reviews, newest moderated first

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customer
Dec 6, 2022
The worst customer service ever.
The worst customer service ever.
Report
customer
Dec 6, 2022
Helps with selection of portfolio but…
Helps with selection of portfolio but can only use a % of paycheck rather than an exact $ amount.
Report
customer
Nov 18, 2022
Simple and very intuitive UI
Simple and very intuitive UI. Why doesn't every platform work like guideline.
Report
Zach L.
Nov 14, 2022
Outstanding integration and ease of use.
Outstanding integration and ease of use.
Report
Shannon
Nov 10, 2022
Unable to have a disbursement completed
I've been trying to get a disbursement completed for months. Support emails are never responded to. Updates are never provided. It feels like a black hole.
Report
Robert S.
Nov 4, 2022
Very helpful fast reliable service all…
Very helpful fast reliable service all of the agents I've talked to are so polite and help you out through a tough time appreciate the service the agents I've encountered thank you
Report
Jeff
Nov 4, 2022
All of my experiences have been good
All of my experiences have been good. The only thing could suggest is possibly making the website a little easier to navigate.
Report
Tom
Nov 4, 2022
Easy to use
Easy to use. Quick pay and very accessible
Report

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