Gym AssistantReviews of gymassistant.com

While the software does what I need, we recently upgraded the computer we run the software on. We are having issues, but we have to pay $125 for a one-time support ticket and $190 for a yearly subscription. So much for standing behind your product. Time to shop around. Issues include credit cards being reported as expired that expire in 2026 and 2030.

I've been their with Gym Assistant for about 2 months. I have to say that so far it has been one of the best gym experiences that I've had!!

Gym Assistant always have the most accommodating trainers to assist you online. They always respond as soon as possible to queries and are very interactive with you! I always have the best experience with them.

Easy to talk to people and very accommodating.

This has truly been the best gym software to work with and their customer service has been excellent. They are always get back to us the same day and even have an emergency line for the weekends after hours... I especially want to give a shout out to SERENA. She is the best customer service agent I have ever worked with anywhere! If you ever lose her you are losing your best asset. She's kind, always helpful and so personable. Best of all, even when it's not gym assistants issue, she works with us to get us to a solution. If I could give her 10 stars I would! Thanks Serena and thanks gym assistant.

Gym Assistant has earned their name for a reason: they really assisting you when you need them, thanks.

I love the simplicity of Gym Assistant, which suits our business needs. The benefits of buying it outright is a definate advantage over other products.

The GymAssistant/ ProShop/ GateKeeper software suite are the perfect solution for anyone looking for a hassle-free, reliable, straightforward gym management system. By keeping things nice and simple, the program is practically bulletproof, and will keep you up and operating frustration-free for years to come. Also, unlike their competitors, GymAssistant only charge a one-time fee for the software, and no monthly "subscription" fees or contracts to keep your system active. This is especially important for new/small businesses, as the increase in "subscribe-to-everything" model seems to be the new norm, and those costs can add up quite quickly when operating a non-commercially branded gym. With that said, where GymAssistant really shines is with their sales and support team. Throughout my various interactions with them, every member of their team was polite, prompt, and truly checked all the boxes for fantastic customer service. I was never forced to deal with a clunky chat bot, or get transferred through 10 different people at a generic call centre to get an answer. I can't even recall the last time I hung up from a support call with a smile and a laugh, but these guys made it happen. Overall, my experience has been a solid 10/10 with both the software and the support team.