Hamilton BeachReviews of hamiltonbeach.com

I bought a rice cooker . I have been using it for two weeks . It’s been working fine

DO NOT BUY ANY MAJOR APPLIANCES FROM HAMILTON BEACH — EVER. We bought a refrigerator from Costco at the end of December, along with an extended 3-year warranty. Less than 6 months later, the upper section of the fridge has completely stopped cooling. When we contacted customer support, their response was infuriating — they demanded a series of photos, including one of the rear of the fridge. This is a large, heavy appliance and pulling it out just to get a rear photo is both unreasonable and unnecessary, especially since we’ve already provided all relevant details. Still, they refused to move forward without it. Honestly, my biggest mistake was trusting Hamilton Beach and not going with a reliable brand like Whirlpool or Samsung. Absolutely unacceptable experience — terrible product and even worse customer service. Wish i could have given a negative

My Hamilton Beach kettle started leaking after 4 years of use. I am happy to say that they honored the 5 year warranty and agreed to replace the kettle. It is.unusual to have sich a long warranty (one of the reasons I purchased it) So give them a 5 for that. However I had I to pay shipping costs for the replacement kettle, which ended up being a cheaper model, with none of the same features. Rating a 1 for that. I responded to their customer service in regards to my disappointment that they were not transparemt on the replacement they sent and I did get a quick response from them apologizing and agreeing to sending me a prepaid label to return the wrong model and that they would be sending the correct model. My communications with their customer service rep, I would say went well. Although there were a few back and forth emails, they were professional and quick to respond. I would rate them a 4 on that. So overall averaging out to a reluctant 4 They would have faired much better, if they had sent the correct model the 1st time and didn't charge the customer extremely high shipping fees to replace defective product

3 week old microwave nearly used for an hour and going rusty already! Being returned to Amazon won’t buy there products again. First and last time

HORRIBLE!! Do not bother, this machine is #1 with "overload" and constantly plugging the stupid needle! Less than 3 months coffee daily and have had 27 flawless cups. This is absurd! The needle constantly clogs, the dispenser clogs and 1 of the 4 squares is ALWAYS clogged. This is after every single piece has been cleaned, wiped and dried!! AWFUL PRODUCT NEVER HAVE I HAD MORE PROBLEMS! Crappy design!

My Hamilton Beech Flex Brew coffee maker did not last four months. After an email exchange I was given a link from some company I never of before to provide my bank account information to pay $14.99 for shipping for a warranty replacement. I can't fathom how a legitimate company operates like a scam call center. The text messages I get regarding unpaid tolls stink of scam less than your so-called customer service.

I ordered direct from Hamilton Beach and they sent me used/opened box products. The company does not have a usable customer service line and they ignored me until I filed a BBB complaint. Their offer to resolve was I send it back and eventually their engineers would look at the items and then if they agreed the dented, smudged, scratched up products were indeed used, they would issue a refund. I said that was not acceptable and they and the BBB pretty much replied with a gfyt. Maybe I will pack it up next trip out east and deliver it in person to them at their corporate office. Or maybe file small claims court and make them spend $$$$ on their atty filing a response for $100 worth of items.

We bought a Hamilton Beach air fryer last year. I found it strange that the pan kept sticking and it took several tries to get it back into the fryer, plus it was very slow to heat up. I didn't use it very often, but just after it ran out of guarantee I fried some chips. As I was eating them I thought a tooth had come out, but no ! It was a screw. And looking into the rest of the chips there was another screw. If I'd swallowed one or, or God forbid my child had swallowed one , that just doesn't bear thinking about. So we decided to send it back and get our money back. Beware..if you try to send it back you not only have to pay the postage but also the postage for the new machine ! Instead, we threw this dreadful machine into the bin and bought a different make, which is superb.Ours was frankly very dangerous and I'm appalled this could happen. Avoid at all costs. It was lethal.