Great
Based on 1,727 reviews
Happy Head4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Grow Your Hair Back NowClick above to get 60% off your first Rx order with code: HAPPYHEADTP60Hair loss is a huge problem, is psychologically damaging, and can cause intense emotional suffering. Products in the market today are one-size-fits-all, inconvenient to buy, and can come with severe side effects. Consumers are looking for a customized solution with easy and discreet delivery.At Happy Head, we make it easy to gain confidence by taking control of hair loss with our proprietary topical hair growth medicine, hair products, ongoing support from a dermatologist, and more.Happy Head is a new leader in telemedicine hair loss solutions, specializing in customized formulas to prevent and reverse hair loss for both women and men. Our core product is a prescription-grade, personalized topical solution that can easily be applied to the scalp and is shipped discreetly to your door. We offer a free doctor’s consultation with every new subscription order.
Happy Head (happyhead.com) has 1,727 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
1,727 approved reviews, newest moderated first
George
Good customer care
Reply from Happy HeadOct 21, 2024
Hi George! Thank you so much for the positive feedback, and for taking the time to leave us a review, we really do appreciate it! We work diligently to provide the best possible service to all our patients, new and existing, to make sure your hair growth journey with Happy Head is stress-free! Please continue to reach out with any more questions or concerns you may have! Happy growing!
V R.
Their compounds are not tested in studies. Who knows what you do when you mix up seven things like retinol and cortisone and finasteride and dutasteide.
Reply from Happy HeadOct 15, 2024
Hi V! Thank you for the feedback and appreciate you taking the time to do so! Our solution compounds ingredients like Finasteride & Minoxidil to help promote new hair growth and prevent further hair loss. In conjunction with those two main ingredients, our solutions also use a combination of Retinoic Acid, which helps supercharge the Minoxidil, and Hydrocortisone & Aloe Vera, to help prevent irritation commonly seen when using an alcohol base medication like Minoxidil, or Rogaine. Our doctors, as many others, have found that the combination of ingredients is the most effective way to fight hair loss and promote fuller, healthier hair growth, as seen in this article: https://pubmed.ncbi.nlm.nih.gov/25657911/. We appreciate the feedback given, and thank you for your time!
MR. B.
Great experience with customer service. Mokhlisa helped me resolve some issues and upgrade to products that are more aligned to what I wanted/needed.
Reply from Happy HeadOct 21, 2024
Hi Mr. B! Thank you so much for the great review and for taking the time to shoutout Lisa, we will make sure to let her know! We are constantly working to provide the best possible service to all our customers, and to make sure their hair growth journey with Happy Head is effortless, including making changes to your prescription! We offer many ingredients, and customization options to make sure the medication works for you and your needs, so always reach out to see what we have available and the choices best for you! Thank you again, and happy growing!
Greg
Happy Head ships effective medicine quickly & with friendly customer service. One of my items did not arrive, and another arrived with a broken dropper. They replaced both items immediately with no charge to me. I used to be a customer of a competitor, and Happy Head is better across the board.
Reply from Happy HeadOct 21, 2024
Hi Greg! Thank you so much for your truly spectacular review and for the shoutout to our team as well! We know that sometimes orders can get lost or damaged during transit and out of your control, we are always happy to offer a replacement to make sure that you get your medication and can continue on your hair growth journey uninterrupted! We want to make the journey with Happy Head effortless and stress-free, so we are always happy to assist in any way we can! Thank you again, and please continue to reach out with any more questions or concerns you may have! We're rooting for you!
Heather Herivel M.
Cannot cancel online, even after completing a form with the chat box that they sent me to cancel. I still had to call, wait on hold, listen to them ask me multiple times if I wanted to keep it for this reason or that. Line was only available during the day, so I could not cancel when charged initially. Terrible, unethical practice. This should be outlawed. Never again.
Reply from Happy HeadOct 1, 2024
Hi Heather! Thank you for reaching out to us regarding your recent cancellation request. We truly appreciate your feedback and understand the importance of addressing your concerns promptly. We understand that circumstances can change, and we want to ensure that you have the best experience possible with our services. Since we offer a variety of products and subscription options for our customers, we would like to discuss all possible options and solutions to any issue you may have. Happy Head offers more customization options than most others, and working together with your assigned Happy Head dermatologist, we can always customize your prescription to something that may suit your needs better. Or if it’s subscription updates, we can always adjust the renewal date or frequency so that it works better for you and your lifestyle/routine. We will honor any request to cancel a subscription, as we provide multiple channels through which you can contact us, but we would like further feedback so we can better our services moving forward for you and everyone else! Thank you again for your feedback.
Susan
Impossible to cancel! I have reported them to the FTC for this. I wanted to cancel but there was no way via the website (you know, the place where I initially signed up). So I requested live help online. I had to argue for almost an hour to get a cancellation. I also asked for a refund on the order that was “confirmed” that day. I was told by Shinneth C. That they don’t give refunds, that’s their policy. But Shinneth, as a courtesy, would decrease the price to the introductory offer, and charge me $18 vs $55. So I got the refund of $36, but never got the shampoo. I guess I paid $18 to cancel. That seems really shady and unethical. Edited to add: in response to happy head’s reply (which is the same canned response they give to everyone who complains) there are NOT multiple ways to cancel. It is difficult to cancel. And they essentially charged me $18 to cancel. I stand by my assessment - they are shady and unethical.
Reply from Happy HeadOct 1, 2024
Hi Susan! Thank you for reaching out to us regarding your recent cancellation request. We truly appreciate your feedback and understand the importance of addressing your concerns promptly. We understand that circumstances can change, and we want to ensure that you have the best experience possible with our services. Since we offer a variety of products and subscription options for our customers, we would like to discuss all possible options and solutions to any issue you may have. Happy Head offers more customization options than most others, and working together with your assigned Happy Head dermatologist, we can always customize your prescription to something that may suit your needs better. Or if it’s subscription updates, we can always adjust the renewal date or frequency so that it works better for you and your lifestyle/routine. We will honor any request to cancel a subscription, as we provide multiple channels through which you can contact us, but we would like further feedback so we can better our services moving forward for you and everyone else! Thank you again for your feedback.
MarcoPolo
I have tried the prescribed Happy Head topical formula and it really works. After five months of daily application per Happy Head Doctor's indications, I saw amazingly my hair regrowth. It is such a great feeling seeing that and also I feel thankful to Happy Head for the great product and care.
Reply from Happy HeadOct 17, 2024
Hi Marco! Thank you so much for this great review, and for sharing your honest experience in using Happy Head, we really do appreciate it! We know that it can sometimes seem daunting having to wait 4 to 6 months to start to see results, but any hair growth medication takes patience and diligent usage in order to see the best results! We are thankful that you stayed committed and in turn, have seen good results in your time with us! We just want to encourage you to take progress photos and share them in our new hair tracker in your Happy Head account, this way we can see the growth you've made as well as your assigned dermatologist! Thank you again, and happy growing!
Angelo D.
I've been using Happy Heads since fall of 2022. The product is amazing. As backstory- I'm a 50 yr old male and in my mid 40's, I started experiencing hair loss that was out of control. I stumbled across Happy Heads on Instagram and it's changed my life. My hair has been restored about 90% of what I lost and I couldn't be happier. When I first started using Happy Heads, I decided NOT to tell anyone and to see what would happen. After 9 months or so of disciplined use (not missing one day) I had family and coworkers randomly ask me if I was painting my scalp or wearing a toupee- ha! When results started to manifest, my self confidence massively increased. I wanted to leave this review to tell you this company has stellar customer service. I recently had an issue with the pharmacy that compounds this formula and I wasn't receiving the right quantity in my orders. I reached out to Happy Heads and got Alexander. Alexander went above and beyond to help my situation. He answered every question I had and when I hung up, I felt assured and safe knowing he was handling my case. His follow up communication of both email and phone was terrific. When a company like this has a great product and also a great staff- it's like a compounded formula (pun intended) of excellence in business. If this industry handed out academy awards, Alexander would sweep and win every category he was nominated in- BEST customer service, BEST product knowledge and BEST communication- Thanks Happy Heads!
Reply from Happy HeadOct 17, 2024
Hi AA! Thank you so much for this absolutely glowing review and for being a dedicated Happy Head patient for 2 years! We are beyond thrilled and excited to hear that you've seen spectacular results since starting and in turn become more confident! Our goal is to help everyone with their hair goals and to work with you, and your dermatologist to make sure you are getting the best medication for your hair loss! We want to make sure that we a source of guidance, knowledge, and support throughout your journey since it takes time and patience, but as you've seen as long as you remain committed and diligent, you will start to see results! Lastly, we wanted to thank you for the shoutout for Alexander, and we will make sure to let him know the awesome job he did to help make you feel assured and constantly up to date! Thank you again for this review, and we are happy to have you in the Happy Head family! We're rooting for you!
