Reply from Happy HeadApr 21, 2026
Hi Kate!
Thank you for sharing your experience. We’re very sorry to hear about the frustration you’ve gone through, both with your results and with the cancellation process. That’s not the experience we want for our customers.
We understand how upsetting it must have been to feel pressured during your cancellation request. While our team may offer alternative options, especially since Happy Head provides customizable treatments, your request to cancel should always be respected promptly and without added stress. We sincerely apologize that this was not your experience.
Regarding the recent charge, once an order has been sent to the pharmacy and preparation of the medication has begun, we’re unfortunately unable to cancel it. For this reason, we ask that cancellation requests be submitted at least 3 days prior to the next billing date to allow time for processing. In situations like this, we do ask that the order be returned once received so a refund can be issued.
We also want to clarify that you can request to be removed from marketing communications at any time, and we would be happy to ensure that outreach is stopped moving forward.
Lastly, we understand your disappointment with the results so far. Around the 4–6 month mark is typically when many customers begin to see visible improvement, and it can take up to 6 months of consistent use to reach full effectiveness, depending on individual factors. That said, we respect your decision and your experience.
We truly appreciate your feedback, as it highlights areas where we need to improve, particularly around communication, cancellation, and overall customer experience.
