Average
Based on 179 reviews
Harbortouch3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Harbortouch offers a full range of merchant services, supplying POS systems, electronic cash registers and credit card processing terminals as part of its unparalleled free equipment program. As one of the largest and most reputable payment processors in the United States, Harbortouch currently serves tens of thousands of businesses nationwide. Harbortouch has also garnered numerous awards for its outstanding customer service and innovative products.
Harbortouch (harbortouch.com) has 179 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
179 approved reviews, newest moderated first
Andrea
Horrible system problems my rep said to call him if any more problems arise. He stop taking my calls and told me to text only. Customer service rude shift 4 payments keeps billing you at a higher rate if you are not using there system they are fraudulent. I would give them a 0 run as fast as you can.
James G.
Another update! The owner of the bar I work at disconnected the POS system and is now using a regular cash register! Our contract is not up until October, but after the system crashed 4 times Friday night, with over an hour on the phone with CS each time he said to hell with it. The staff is celebrating.
Evan S.
Too many technical issues that impact my business. Slow response, slow resolution.
Dom W.
My restaurant was solicited by Cassey Cisco an employee of Harbortouch in October 2021 to sign up for their system using a $500 promotional fee as an incentive. After 90 days of service, you get $500 no questions asked. We opened in January of 2022. I have been calling and emailing this company since April to release the $500 promo fee. Cassey is no where to be found and the reps insisted that Cassey is the ONLY ONE in the entire company that can release our funds. We were given her supervisors info C. Langer. I sent my 8th and 9th email to Langer and received a form approving the $500 pay out in June of 2022. It is August and I still haven't received the promised promotional funds. Now I was told to reach out to Nikole Torres and still nothing. I feel scammed and not valued as a customer. I would not have signed up without the promo deal as I was already with Clover. To make a false promise then give a full run around with very little to no communication back is disgusting. No one will return a call or personal email. I've sent 12!! I will be canceling them.
Ashley H.
Representative was kind and courteous.
Reply from HarbortouchMay 26, 2022
Hi Ashley, Thank you for sharing your feedback. We are happy to hear you had a positive experience! If there is anything we can do in the future to improve your experience, please email us at [email protected].
Ghandy R.
I have the system and I’m stuck with it till my contracted expires Simply put ... it is the worst pos system on planet earth They over charge, and if you need any help .... you are on your own! Plan to spend an average of ONE full hour while your call being transfers to different people till you end up hanging up DO NOT even think of getting one
Reply from HarbortouchApr 11, 2022
Ghandy, We would like to extend our sincerest apologies for your negative experience. We strive to provide the highest quality of products and services to our customers and regret that we may have missed the mark here. At your earliest convenience, please send an email to [email protected] with your Merchant ID number and best contact information so we can locate your account and work together towards a resolution.
Nyc G.
Don't ignore the bad reviews! While some people love this system, we had a nightmare starting on day one. We recently ordered their HBR (Harbortouch Bar & Restaurant) which they sell as their latest system. It was a nightmare from the day of installation. Countless hours on the phone with support and still can't get basic functions like sales tax to work correctly. Response from sales and management was barely existent and we returned the system. One star for the nice big screens - everything else was a mess.
Reply from HarbortouchMar 25, 2022
We sincerely apologize for the troubles you’ve been experiencing with Harbortouch. We’d like the opportunity to speak to you personally to learn more about your concerns and see how we can come to a resolution. At your convenience, please send your Merchant ID number and your contact information to [email protected], and one of our team members will review your account and reach out as soon as possible.
Donald R.
Not very happy over the years contract. Never got what was promised to me from sales agent. Will probably cancel after year is up.
Reply from HarbortouchMar 25, 2022
Donald, We’re very sorry to hear that you’re unhappy with your Harbortouch system. We would like to speak with you to determine how we can resolve your concerns. At your earliest convenience, please send an email to [email protected] with your Merchant ID number and contact information so we can learn more about your situation and come to a resolution.
