Average
Based on 179 reviews
Harbortouch3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Harbortouch offers a full range of merchant services, supplying POS systems, electronic cash registers and credit card processing terminals as part of its unparalleled free equipment program. As one of the largest and most reputable payment processors in the United States, Harbortouch currently serves tens of thousands of businesses nationwide. Harbortouch has also garnered numerous awards for its outstanding customer service and innovative products.
Harbortouch (harbortouch.com) has 179 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
179 approved reviews, newest moderated first
Michele T.
She was very professional
Reply from HarbortouchApr 28, 2021
Michele, Thank you for sharing your positive feedback with us! If there is anything we can do to further improve your experience in the future, please email us at [email protected].
Destrey Leon B.
I’m so disappointed in Harbortouch. I was going to use their system to start my business. COVID hit so I cancelled. They sent me the POS anyway. I told them I didn’t want it so I sent it back. And now they are charging me over 3,000 dollars!!! Thieves!!!
B S.
Terrible Company Even during covid they changed their Policies and now hold companies to a 1 year payment. It also does not matter if you signed up prior to the change. Very deceptive practices and fees.
Reply from HarbortouchMar 31, 2021
First and foremost, we sincerely apologize for the frustrations you've experienced. Over the course of the pandemic, we've taken steps to help reduce the financial burden on our clients, so we’re disheartened to hear about this situation. We would like the opportunity to review your account and see how we can come to a resolution. At your convenience, please send an email to [email protected] with your Merchant ID number and contact information so we can learn more about your situation.
Karen D.
Very pleased
Reply from HarbortouchMar 29, 2021
Karen, Thank you for sharing your positive feedback with us! If there is anything we can do to further improve your experience in the future, please reach out to us at [email protected].
Jay D.
Switching from ShopKeep to HarborTouch has been like a breath of fresh air. Their back office features are amazing, as well as their prompt customer support. My smoothie shop now feels complete. I will definitely be using them at future locations.
Reply from HarbortouchMar 22, 2021
Jay, Thank you for sharing your feedback, and welcome to the Harbortouch family! We are happy to hear about your positive experience. If there is anything we can do to further improve your experience in the future, please email us at [email protected].
John
I have been a Harbortouch customer for more than 12 years and I can’t wait to get rid of them forever. They change the rules whenever they want, they nickel and dime you to death. Only thing I can say to you, if you are considering them. Don’t do it. You are simply a number to them, and your numbers will end up in their pockets. Zero stars 000
Reply from HarbortouchMar 22, 2021
John, We sincerely apologize for the troubles you’ve been experiencing with Harbortouch. We’d like the opportunity to speak to you personally to learn more about your concerns. At your convenience, please send your Merchant ID number and your contact information to [email protected], and one of our team members will review your account and reach out as soon as possible.
Scott S.
Not having any training I found it fairly easy to manage the system with little problem. Support was always helpful when needed.
Reply from HarbortouchMar 4, 2021
Scott, Thank you for sharing your feedback with us! We’re happy to hear that your experience with Harbortouch has been positive. If there’s anything we can do to improve your experience in the future, please email us at [email protected].
Julia H.
Very Friendly Service
Reply from HarbortouchMar 4, 2021
Julia, Thank you for sharing this positive feedback! If there is anything we can do to further improve your experience, please reach out to us at [email protected].
