Poor
Based on 769 reviews
headspace2.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headspace has one mission: to improve the health and happiness of the world. And with millions of users in more than 190 countries, we’re well on our way. Headquartered in Santa Monica, California, we also have offices in San Francisco, New York and London.Live a happier, healthier life with just 10 minutes of meditation a day on the Headspace app.
headspace (headspace.com) has 769 customer reviews on Folks Told, with an average rating of 2.5 out of 5.
769 approved reviews, newest moderated first
D W.
Signed up for a free trial and the immediately took money from my account! I cancelled straight away and requested a refund. Luckily I signed up with Paypal so hope to get my money back. Avoid this company. Causes more stress than it relieves!
Mike “Sumo Mike” W.
I miss the old version when it was just Andy explaining how to meditate. I came back after a few years away and now its so confusing and cluttered. Very difficult to navigate.
Dree
Cluttered and extremely difficult to find any exercise! Made me stressed just trying to use the app! Just got it because I have it for free on my insurance plan. Do not bother getting this app. Terrible experience! Horrendous UI!
Tina
Awful company, make it impossible to cancel subscription despite attempting in multiple places. Avoid at all cost!!!
Amy
Don't let yourself be tempted. They will not be fair and will cause you a lot of stress no matter the circumstances.
Danielle C.
Not sure what happened to Headspace but now just feels like a money-grab business. I tried to cancel my subscription as per their instructions. However, they remove the 'cancel' button they say will be there. Their suggested alternative is to contact them via email to cancel. However, they do not respond to you. I've asked them to cancel my subscription, and am still waiting for them to even respond. Whilst this is all going on, they're still trying to take out £50 from my account. Even though my subscription is classed as 'inactive'. Why are you trying to take money almost daily from an 'inactive' account? It's ironic that they cause unnecessary stress around money, when the whole point of Headspace is calming the mind and reducing stress. Maybe they'll create a session for 'Stress caused by Headspace subscription'. Used to love Headspace back in it's earlier days. It felt honest and simple. Not anymore.
Garen G.
This app uses intentional trickery to keep customers auto-renewing every year, unable to cancel the subscription. 1. When I go the icon for my profile on the app, it shows nothing about my subscription, what I paid, when it renews. That is NOT normal. 2. If I tap the gear icon, and then "Account & Subscription," it shows me details about the account type and when it renews, but no button for canceling. That is NOT normal. 3. My only option is on that same "Account & Subscription" screen: it's a button for "Delete Account" which, of course, I'm not going to tap because that means I can't get use out of the app for the remaining months on my subscription. (Yes, I forgot about the renewal and only noticed the charges a few days into the renewed annual subscription.) These are unscrupulous business practices and I am absolutely enraged by this company. I will never do business with them again. Please tap me to contribute to any social media campaign that promises to run them out of business and sully the names of the leadership team that executed these customer-punishing practices. Way to go, Headspace, Inc., you greedy, greedy bastards.
Marcelle
I bought a one year subscription with 50% discount. Now this period has finish and I am trying to cancel the subscription. But apparently it's nit possible to do this online. I have sent 3 emails and still can't cancel it. They keep trying to charge me. So annoying and frustrating! A well-being app delivering anxiety!!
