Poor
Based on 769 reviews
headspace2.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headspace has one mission: to improve the health and happiness of the world. And with millions of users in more than 190 countries, we’re well on our way. Headquartered in Santa Monica, California, we also have offices in San Francisco, New York and London.Live a happier, healthier life with just 10 minutes of meditation a day on the Headspace app.
headspace (headspace.com) has 769 customer reviews on Folks Told, with an average rating of 2.5 out of 5.
769 approved reviews, newest moderated first
Gareth
I find it abhorrent that a company touting mental health would screw someone out of £50 they can’t afford for a renewal on an app that they haven’t used in 6 months with no warning or way to decline the auto-renewal!
Niels R.
Ich habe mein Abo innerhalb der App gekündigt und es wurde dennoch verlängert und die Zahlung natürlich eingezogen
Scarlett M.
I used to have issues with sleep and generally being reactive and letting my feelings get the better of me, outside of the meditations there are focus sounds and music, including Hans Zimmerman and John Legend, daily messages of being grateful and tips on dealing with daily stress, and most importantly for me is the sleepcasts which are short stories that send me to sleep each night, including stories of cats that live in a marina and cozy cottages. Has honestly improved my life and ability to be more reflective. A lot of these bad reviews are people that clearly don't understand how re-subscriptions work and that deleting an app doesn't equal cancelling a pay subscription... And quite honestly with the amount of new content being made each week, and all the big names and qualified people making exclusive content for the app I can see where the money goes
Emily
I wasn't conviced by what the subscription offeres so I wanted to end my free trial. But the app had an issue, so I just deleted the app thinking that was that. Instead, they billed me the annual price. I kindly requested a refund, but they said no. There are a bunch of people this happened to on reddit and other forums. It's super unethical for a company making it's money with meditation and mental wellness.
Julie S.
Scam! They will set up auto billing outside of the Apple Store and not notify you of auto renewal and then refuse to refund you! Don’t but this app! Just out for the money!
SDA
As many people here have written, I signed up in November 2022. A year later they charged me for another year at £50 without any warning or reminders. I contacted them within minutes. I have had no reply or response. At a time when the cost of living is affecting so many people, it is inhuman that they are causing so much mental and financial distress. For all their claims of promoting mental health they are just money grabbing scammers.
Karen
Do they never check their payment page, i know of at least 5 other people including myself who have tried over various days and times to sign up and when it comes to making payment it fails. And its nothing to do with the banks either we have all checked With the various banks. . Come tomorrow the deal will no longer be available. However, there is light at the end of the tunnel, balance app is offering a free years trial. So we will all sign up to their app instead. Judging by the many poor reviews here i guess we have all had a lucky escape.
Bonnie F.
Their resolution department is terrible. I signed up Nov 2022 and shortly tried to cancel. A year later they charged me for another year. I contacted them immediately and they said they cancelled the Nov 2024 renewal but they couldn't reverse the Nov 2023 charge. I don't even have or use app. Still trying to get $ back.
