Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Dan
I like how you match styles. I wish that would've been done before.
Reply from HeadwaySep 30, 2026
Hi Dan, Thank you so much for sharing this! We're glad the style-matching approach has been a better fit for you. Thanks for being part of the Headway community! – Adam, Headway Team
Tisela V.
Issues resolved!
Reply from HeadwaySep 30, 2026
Hi Tisela, Thank you so much for sharing this! We're glad we were able to get your issue resolved. Thanks for being part of the Headway community! – Adam, Headway Team
Vivian R.
As always, the person who answered my question was prompt, courteous, and helped me to solve my problem. Thank you! as
Reply from HeadwaySep 30, 2026
Hi Vivian, Thank you so much for this consistent, kind feedback! We're so glad our team keeps being prompt, courteous, and helpful for you. Thanks for being part of the Headway community! – Adam, Headway Team
Lindsay Von Q.
I love that Headway is a one stop shop of sorts: HIPPA compliant medical record, in house billing, and customer service. AI scribe has SIGNIFICANTLY reduced my administrative time. My only feedback is to keep honing in the scribe notes. I notice that the Objective section and Assessment Section have a bit of redundancy. The Treatment Plan update is quite easy to provide updates when not not using Scribe but when using Scribe it is more of a freeform which takes a bit more time. Thank you. Headway has been great for me!
Reply from HeadwaySep 30, 2026
Hi Lindsay, Thank you so much for this thoughtful feedback! We're thrilled the AI scribe has significantly cut down your administrative time, and we'll make sure your notes on the Objective/Assessment redundancy and Treatment Plan freeform get to our product team. Thanks for being part of the Headway community! – Adam, Headway Team
VR
The person who helped me was lovely, prompt, and helpful. The challenge I had was with the organization's policy of sending automated messages even when I have provided an explanation for why the automated message is not applicable.
Reply from HeadwaySep 30, 2026
Hi Valerie, Thank you for sharing this — and we're so glad the support you received was prompt and helpful. We hear your feedback on the automated reminder emails feeling inflexible when you've already explained your situation, and we'll share this with our product team as we continue improving. – Adam
Chanveen T.
The response was quick and the issue was properly resolved. Thank you.
Reply from HeadwaySep 30, 2026
Hi Chanveen, Thank you so much for sharing this! We're so glad we were able to get your issue resolved quickly. Thanks for being part of the Headway community! – Adam, Headway Team
KELLY C.
As a provider, Headway has been great. They respond quickly to questions or issues; their communication is good--not too much nor too little; and they are very helpful.
Reply from HeadwaySep 30, 2026
Hi Kelly, Thank you so much for sharing this! We're so glad our communication has felt quick and well-balanced for you. Thanks for being part of the Headway community! – Adam, Headway Team
Esauce
I have been a patient with a therapist who uses headway for only 6 months, and have already ran into insurance issues 4 times. I have constantly been told my insurance is no longer accepted (even though it was in network) and was charged almost $100 when I only have to pay $15. What is worse is that I have to keep reaching out for them to fix their own mistakes! I am so frustrated I am considering finding a new doctors just to avoid headway.
Reply from HeadwaySep 30, 2026
Hi there, We're sorry to hear about your billing and insurance concerns. We understand how frustrating unclear costs or coverage information can be, especially when it keeps happening. Billing and insurance details depend on account-specific claim and coverage information, so we'd like our support team to review this directly with you. Please reach out here so we can look into the details and help clarify next steps: https://care.headway.co/contact – Adam
