Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Ohio C.
Headway does all the work for me. All I had to do was provide my insurance information and a card for payment. I can easily switch between my Flexible Spending Account as the payment method to a different card if I choose to do so.
Valerie
Finding exceptional counseling care was simple, efficient, and provided complete provider information (& not just data). I wish I had done it much sooner!
SARA P.
I highly recommend Crystal with Headway. She was always very professional and knows what she is doing. Very satisfied.
Kianna H.
My provider uses Headway. I didn't have a problem with it at first. I gave my insurance info and was told my sessions would be $30. I understand how insurance works. I know things can get adjusted. What I did not expect was an adjustment of $100+ for multiple invoices. I am now faced with $400+ in unexpected charges and the online agent can only offer "I'm sorry" as a response. Headway has nothing in place to protect clients from such occurrences, not even payment plans to ease the burden of these unexpected costs. Seeking treatment for mental health shouldn't come with unexpected financial burdens.
Ms M.
I scheduled an appointment through Zocdoc with a provider that uses Headway for insurance verification while I was experiencing a mental health crisis. Despite the urgency, Headway claimed my deductible hadn’t been met. Anthem personally called them, confirmed that my deductible was met, and even provided a reference number — yet Headway still failed to process my coverage correctly. This lack of follow-through and refusal to manually verify information caused unnecessary delays in receiving care during a critical time. It’s unacceptable for a company operating in mental health to be so unresponsive and dependent on flawed automation. Headway’s inefficiency and lack of accountability not only create barriers for patients in crisis but also reflect poorly on the providers who rely on them. I strongly urge both patients and providers to reconsider using this service until they make serious improvements in communication and verification practices.
Noname
What a scam! Your just a money pit for them. Someone who actually needs help gets used. This is why I don't seek help any more because the system is built for you to suffer more! Dont work with this company. Not only can you not talk to any "real person" there is no way to even call the company. terrible customer service.
Wendy Holden C.
The website is easy to use to find a therapist that is right for you BUT what is not disclosed until you go through the entire process is that you CAN NOT book any appointment without adding a card on file. I have had issues with companies taking advantage of this in the past and asked if it was possible to just pay BEFORE each session. Unfortunately you can't proceed without a card on file. I went ahead and complied, but as suspected, the charges were not made as we went along and I had to contact the therapist to let her know that I was billed incorrectly. SHE was amazing and did everything to help me but I will NOT use this service again until they find a way to manage the payments better.
Kacey
Horrible customer service. Inaccurate information that threatened to cost me $1,000s that I didn't actually owe and cut me off from my provider. Sketchy practices. I would avoid them if you can.
