Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Pema
Having my on-boarder be of help has been excellent so far. What has been challenging has been emails that I have been sent where it is stated that clients are no longer covered by their insurance but they actually are. I have had to get that corrected a couple of times in the past few months.
customer
It is easy to navigate and I enjoy the service to rates ratio..
customer
I love headway as a billing company. The only thing that prevents the 5 stars is having to wait for email responses and not having access to a live individual more easily or via phone. Great company otherwise!
Christina R.
Scam. Somehow this company got their hands on my 88 year old mothers credit card details and keep placing recurring charges. When i reach out there is no customer service available. It’s a black whole and the keep charging us every couple of days. what a complete and utter scam. Do not engage
Kathryn F.
Really believe in this company. Solid choice for therapists
MJ
I have had so many issues with this company. They are essentially a middle man. They charge me 210 for a visit with insurance, but private pay is 145. They also save your card to charge you. Their website is NOT easy to use. There is no phone number to contact in case you need to talk to someone. There is no chat to talk to either. There is literally tons of paperwork when you first start. And for some reason there is no way really avoid it. You have to sign up for it for some providers and you can't just choose private pay on their website! I hate this company they suck. I have had issues with them for 8 months now and it never gets better.
anonymous
They do not provide refunds unless you harass them to give you your righfully owed money!!! Horrible company.
Morgan S.
I have been trying to work with Headway’s support team for over one month for additional charges to my credit card due to a mistake made by their billing team. They submitted my claims to the wrong insurance and then charged me $200 2 months later after I already paid for services. I was unable to remove my credit card on file and asked them to remove it for me. They ignored my request. For 4 weeks, I’ve been pleading for someone to call me. They don’t have a support number, only a ticketing system. I’ve opened up multiple tickets and they keep closing them without assisting or calling me. At first, they told me my claims were denied due to my therapist not having an active license. Then they told me it was an error in billing. Today, my credit card was charged another additional $200. I am opening up another ticket but at this point, I’m disputing charges with my credit card company. My therapist is leaving Headway due to this. They gave out incorrect information about her license and I refuse to use this platform for any future services.
