Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Evelyn L.
Was very helpful.
Reply from HeadwaySep 24, 2026
Hi Evelyn, Thank you so much for the kind rating! We're glad our team has been helpful as you get started on Headway. Welcome, and thanks for being part of the Headway community! – Adam, Headway Team
MICHAEL
Quick, easy and got the answers I needed.
Reply from HeadwaySep 24, 2026
Hi Michael, Thank you so much for the kind rating! We're glad the process was quick and easy and got you the answers you needed. Thanks for being part of the Headway community! – Adam, Headway Team
William M.
Headway is supportive and responsive. They anticipate problems and fix them which increases my sense of security as a therapist.
Reply from HeadwaySep 24, 2026
Hi William, Thank you so much for sharing this! We're glad our team's proactive support has helped give you that sense of security in your practice. Thanks for being part of the Headway community! – Adam, Headway Team
kagatojaygmail.com
They handled everything very well
Reply from HeadwaySep 24, 2026
Hi there, Thank you so much for sharing this! We're really glad our team was able to handle things well for you. Thanks for being part of the Headway community! – Adam, Headway Team
Lois W.
Headway is responsive and timely in answering questions.
Reply from HeadwaySep 23, 2026
Hi Lois, Thank you so much for the kind rating! We're glad our team's responsiveness and timeliness have been working well for you. Thanks for being part of the Headway community! – Adam, Headway Team
JR
Awesome!!!
Reply from HeadwaySep 23, 2026
Hi John, Thank you so much for the kind rating! We're so glad to have you as part of the Headway community. Let us know anytime if there's ever anything we can help with! – Adam, Headway Team
Lisa
Why would any quality provider join Headway when they can negotiate their own rates w insurers, and why would anyone client think they’d be getting a highly skilled therapist on that site? Headway steals your data and sells it. Go find a practitioner who has their own private practice!!!
Reply from HeadwaySep 24, 2026
Hi Lisa, Thank you for sharing your perspective. We want to address a couple of things directly. All providers on Headway go through a credentialing and licensure verification process before they're able to see clients — quality and licensure are not optional. On data: we do not sell user data. Our privacy practices are detailed in our Privacy Policy, and we take data protection seriously as a healthcare company handling sensitive information. We understand not every model works for every provider or client, and we appreciate you taking the time to share your view. – Adam, Headway Team
jerrydampiergmail.com
Headway is very helpful in letting me reach out to its staff, for example, Hannah- my point person- when I have questions on how to navigate the website.
Reply from HeadwaySep 23, 2026
Hi Jerry, Thank you so much for sharing this! We're so glad having a dedicated point of contact has made navigating the platform easier as you get started. Thanks for being part of the Headway community! – Adam, Headway Team
