HeadwayReviews of headway.co

Once set up in the system the process is very smooth.

I love the way Headway guides you through notes and makes the process easier.

Preston was super helpful and knowledgeable!

Overall satisfied. I really like how Headway takes care of its counselors, especially when there are claim issues. For example, with the 3rd party hack in February in which HW remained unpaid while waiting resolution, HW did the honorable and right thing and paid its counselors. A minor complaint is when I have an issue, it is very difficult to talk to a live person, especially if a ticket query does not give resolution. (Have not had an issue in a while, so there has not been a need.) Also, although the thought of using Violet for free CPD is tempting, I am wary of Violet's ability to be able to download on my computer beyond what is needed, that feels too invasive, and lends more opportunity to produce more emails that I have to read in which I'm possibly being solicited to purchase other services. It's all I can do to manage my caseload! :) Overall, it was a good move to go with Headway & I would recommend it for counselors tired of the insurance company run-around for claim payments. Headway is easy to use and there is a lot of support.

The site is easy to use as well as ensures documentation compliance

Love the quick response and solution!

I appreciated the incentive offered for us to participate in (PT today page updates)

Platform works seamlessly.