HeadwayReviews of headway.co

I only have to see the client and do the treatment plan and notes. They take of billing and collecting from the client. Such an awesome service.

I dislike the help drop down menus. If you dont have a problem listed in the drop down menu it is impossible to ask for help. I am having trouble signing into Zen. I dont understand the instructions for a password.

Very communicative staff, a lot of helpful guidance. Just wish I could send intake documents through the site itself, which is the primary thing keeping me from switching my entire practice over to Headway.

Good intro by my training counselor. Good handling of scheduling and access to patient info. Prompt processing of info. Good fee schedule!

I completely agree with the previous review. Dealing with Headway as a patient has been an absolute nightmare. To put it simply, their billing and insurance authorization personnel are completely incapable of performing those duties. In 2023, Headway made a mistake in determining my benefits coverage, which resulted in unnecessary payments. Despite my insurance company verifying that my coverage was at 100% with no copayments. Because of the information Headway provides I switched to a different plan to avoid higher copayments. Headway did eventually realize their mistake and refunded the copayments made, but it was too little too late. By then, my policy had already changed to require copayments. Fast forward to 2024, and Headway is still struggling to manage insurance authorizations. My policy is still the same as it was in 2023, and Headway is now claiming that my therapist is not within the network for coverage. Due to their sheer laziness, I spent a significant amount of time verifying with my insurance that my provider was indeed within the network. I must say, I have an incredible therapist who has been instrumental in my mental wellness journey. However, Headway's unprofessionalism has severely impacted the quality of my mental health self-care. I refuse to waste my valuable time on the phone with insurance or sending emails into the void of Headway's incompetence. It's with a heavy heart that I have to start considering finding a mental health provider that works with a competent medical billing organization.

Great Portal Easy documentation tools

Scammer , email for 2 weeks got promised for a refund and never respond and I want my money back !!! Charging people extra plans without people authorising.

Headway is fully focusing on creating a corporate model to overtake small and individual practices. They seduce practitioners with their no fee billing on the front end but then require, in newer contracts, that all patients must stay with Headway a year after you may want to switch billers. This essentially locks you in and gives them control of your practice. They have NO phone customer service. It’s a trap that is growing worse.