Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Annie L.
I love working with Headway! The payout rate is great and providers don't have to pay a membership fee like Alma. So glad I switched over! The platform is easy to use and they are very communicative with new features.
Reply from HeadwayAug 8, 2023
Thank you so much! We're happy to have you here.
Claudia Franzosi, M.
I have been in private practice for over 20 years. Headway solved all of my administrative hassles and pays me more that any insurance is willing to pay individual providers. Yes, it's not perfect but is the best thing that happened to providers in private practice. I seriously do not understand why any provider who takes insurances is not with Headway- probably because they don't understand how it works or don't know it yet.
Reply from HeadwayAug 8, 2023
Thank you for the feedback! Happy to hear it's been helpful for you.
Natalia G.
I used Headway for over a year to build my private practice. I like the simplicity of scheduling, the option of writing and keeping notes online and offline, good rates with insurance panels, and overall, Headway made my private practice experience easy. A couple of glitches with the calendar was pretty much the only inconvenience in my experience so far. Overall, I like working with Headway.
Regina
The folks at Headway are quick to respond when I have questions or concerns. Thank you so much!
C.E.M.
I've had great experiences with insurance issues being addressed in a friendly and timely manner. I appreciate the security of getting my pay twice a month and still having the flexibility of an independent contractor. Headway has simplified my solo practice!
Reply from HeadwayAug 7, 2023
Happy to hear it and thank you for the feedback!
Iblin P.
every time I needed assistance headway has been prompt and efficient and the issue has been resolved without hesitation.
Lea T.
Headway is an innovative platform for mental health practitioners that takes the tedious minutia of dealing with insurance companies off the plate so that providers can spend more of their time working clients, which is crucial at this juncture given the unprecedented mental health crisis we have been experiencing. I have been impressed with how professional and responsive Headway has been and it is truly a gift for practitioners. There are two suggestions that I have that would enhance Headway's platform: First, increase the time for zoom meetings, as it currently ends the session at exactly 60-minutes. The clock begins ticking once either the client or practitioner logs on, and time is lost waiting to begin. Further, once the zoom link is done for that session, it is not possible to go back. Providing more time for telehealth sessions (greater than 60-minutes) would be extremely beneficial. Second, it would be helpful to provide clients with text/email reminders, 24 and 48-hours in advance of their appointment. A friendly reminder is always helpful.
Reply from HeadwayAug 7, 2023
Thank you for the helpful feedback, your input is much appreciated!
Darleena C.
Easy way to put in progress notes and TX plans
Reply from HeadwayAug 7, 2023
So glad you've found it helpful! Happy to have you with Headway
