Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Micaela G.
The ease of credentialing and billing plus the telehealth platform.
Reply from HeadwaySep 11, 2026
Hi Micaela, Thank you! So glad credentialing, billing, and the telehealth platform have all been smooth for you. – Adam
CHARLES K.
Your service is great and the people are very helpful with the app and helping to find the right therapist. Thank you
Reply from HeadwaySep 11, 2026
Hi Charles, Thank you! So glad the app and our team could help you find the right fit. – Adam
Trenna L.
I have not had a good experience using this headway’s platform. The customer service response time is exceptional. However the willingness for them communicate prior to automatically charging your card on file has left a negative impact. Just because a company stores your card info does not mean that they shouldn’t send out a confirmation message stating the upcoming charges. That way the client has an opportunity to verify or dispute if the charges do not look accurate. Instead they just charge your card then tell you to take it up with the provider which isn’t fair because the provider is not always correct and then you spend time going back and forth to correct an issue after funds have been removed. I think a little more consideration for the clients account should be considered rather than billing the account because they can.
Reply from HeadwaySep 11, 2026
Hi Trenna, thank you for this feedback — you're right that a client should have a chance to review a charge before it's processed, especially one tied to an account that's been reactivated after time away. We're sorry for the stress this caused. This is currently being worked through directly with you on your open ticket, and we're taking your point about advance notice seriously as a broader process gap. – Adam
Julia R.
As a therapist, Headway makes taking insurance in private practice simple and the additional resources are on point with the telehealth platform, EHR, continuing ed, scheduling and confidential messaging. Their support is prompt and spot on in most cases.
Reply from HeadwaySep 11, 2026
Hi Julia, Thank you so much! So glad the platform and support have been a strong fit for your practice overall. – Adam
Monica T.
Easy to reach out and get answers.
Reply from HeadwaySep 11, 2026
Hi Monica, Thank you! Quick, clear answers are exactly what we aim for — glad it's been a smooth experience. – Adam
Ed C.
Always room to improve. Ryan has been 5 stars.
Reply from HeadwaySep 11, 2026
Hi Ed, Thank you! We're glad Ryan could help, and we appreciate the honest feedback too. – Adam
Shoni G.
I love working with Headway! It has taken away so much of the guesswork for getting paid. Every once in a while there is something a little quirky, but customer service is so quick to respond. I already spend so much time charting, that I am so thankful I don’t have to worry about billing on top of that! As a new provider, I am extra grateful that I don’t have to worry about it!
Reply from HeadwaySep 11, 2026
Hi Shoni, Thank you! So glad we could take the billing guesswork off your plate, especially as you're getting started. We appreciate you sticking with us through the quirky moments! – Adam
Rebecca S.
It is great. if they could gey.me credentiald under United even more great
Reply from HeadwaySep 10, 2026
Hi Rebecca, Thank you! We appreciate the kind words, and we've noted your interest in United Healthcare credentialing — we're always working to expand our network. – Adam
