Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Kaitlin O.
Specifically the team member from Headway assigned to me, Sophia, has made things especially smooth and positive!
Reply from HeadwaySep 2, 2026
Hi Kaitlin, Thank you for this — we'll make sure Sophia sees it! We're so glad having a dedicated team member has made the difference. – Adam
Taylor H.
This company is great…I’ve been practicing as a clinical psychologist for over 35 yrs and Headway has renewed my faith in working in this field…I’m making 2-3x as much what I used to make per hour. I’m semi retired and I only work very part-time but the salary I bring in via Headway is more than I made in my previous jobs/practices. In addition, the support from the Headway team has been very good. The computer programs that we use via Headway are relatively easy to use and reinforces the need to meet standards.
Reply from HeadwaySep 2, 2026
Hi Gina, Thank you so much for sharing this — hearing that Headway has renewed your faith in the field after 35 years of practice, and that it's delivering the kind of income that supports your semi-retirement, is exactly the kind of impact we work toward. We're glad the platform and the support team have delivered for you. – Adam
Suzette S.
Headway has been instrumental in my smooth operation as a solo practitioner!
Reply from HeadwaySep 2, 2026
Hi Suzette, Thank you! Hearing that Headway has helped your solo practice run smoothly — especially over four years — means a lot to us. – Adam
Irene K.
Convenient for me and my clients.
Reply from HeadwaySep 2, 2026
Hi Irene, Thank you! Convenient for both you and your clients is exactly what we aim for. – Adam
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I love the expeditious resolution to resolve any and all questions and issues.
Reply from HeadwaySep 2, 2026
Thank you for sharing this! We're glad we could resolve your questions and issues quickly — that's exactly the experience we want for everyone. – Adam
Faith K.
Working with Headway has been a wonderful experience. It’s so nice to be able to tell people I take insurance now.
Reply from HeadwaySep 1, 2026
Hi Faith, Thank you for sharing this! Hearing that Headway has opened the door to accepting insurance — and what that means for the clients you can now reach — is exactly the impact we work toward. – Adam
Kathy S.
I wish Headway had a Provider support phone number for fast resolution of issues. I wish I received more new referrals from Headway
Reply from HeadwaySep 1, 2026
Hi Kathy, Thank you for sharing this — we hear you on both. Faster, more direct support access and stronger referral volume are things we're actively working to improve, and your feedback matters. For any outstanding issues, please reach out to our support team here: https://care.headway.co/contact – Adam
Paul
I love Headway - their user interface is great, and their templates are quite clinically sound. The Telehealth platform has never been glitchy, and their support team is wonderful. The only challenge is the general lack of organic referrals through the platform - other than that, it's great.
Reply from HeadwaySep 1, 2026
Hi Paul, Thank you for this! We're really glad the platform, templates, and telehealth have been reliable — and that the support team has made a good impression. We hear you on organic referrals and appreciate you sharing that. – Adam
