Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Walt T.
pay has been very competitive, and platform is user friendly
Reply from HeadwayAug 27, 2026
Hi Walt, Thank you for sharing this! We're glad the pay rates and platform have been working well for you — that's exactly the combination we aim for. – Adam
Shannon B.
I am so thankful for someone who has the knowledge and resources to help Counselors with the multi things needed to be successful. I have had good experience with my billing being done and getting paid. Also, I am so appreciative of the company adding more insurance for me.
Reply from HeadwayAug 27, 2026
Hi Shannon, thank you so much for sharing this! We're glad the billing, payments, and insurance expansion have all been working well for you. Supporting counselors so you can focus on your clients is exactly what we're here for. – Adam
Olga G.
I like the ease way to work with Headaway. I wish I could get more referrals from the company
Reply from HeadwayAug 27, 2026
Hi Olga, thank you for the kind words! We're glad working with Headway has felt easy. We hear you on referrals — connecting providers with the right clients is something we're always working to improve, and your feedback helps. – Adam
Taryn T.
I like the ease of adding new clients and scheduling. It is nice to see my scheduled payments so I can plan my finances. It provides a helpful way to bill clients with insurance.
Reply from HeadwayAug 27, 2026
Hi Taryn, thank you for sharing this! We're glad that adding new clients, keeping track of scheduled payments, and billing through insurance has felt easy and manageable. That's exactly what we aim for. – Adam
Kayla S.
My rep was extremely communicative, interested in helping, thorough and generous of spirit. Despite my dislike of Headway's exclusively digital customer service and one's inability to talk to a person, my rep handled my issue quickly and efficiently. Bravo.
Reply from HeadwayAug 27, 2026
Hi Kayla, Thank you for this! We'll make sure Karl hears the "Bravo" — it's well earned. We also hear your feedback on support accessibility and will pass it along to the right team. – Adam
Tiru
My experience working with Headway has been very positive. The platform helps simplify many of the administrative aspects of practice, allowing me to spend more time focused on providing quality patient care. The workflow is organized, accessible, and supportive of clinicians who want to offer insurance-based mental health services without managing every administrative detail independently. Headway does well in creating a more manageable experience around insurance credentialing, billing, and practice operations. The platform is intuitive, and the available support helps make it easier to navigate processes that can otherwise be time-consuming and complex. This support is particularly valuable for independent clinicians balancing clinical responsibilities with the operational demands of running a practice.
Reply from HeadwayAug 27, 2026
Hi Tiruwork, Thank you for this thoughtful review! Giving independent clinicians the support to focus on care without getting buried in administrative work — that's exactly the goal. We're glad it's landing that way for your practice. – Adam
Alexander S.
I am super pleased that I can submit claims to insurance companies when I could not get on their panels on my own (for whatever reasons they give. I am super pleased that the employees have been able to submit ALL of my claims without a single administrative incident. I am very pleased that all of the customer service has been pleasant and helpful, and have offered corrective solutions for every issue.
Reply from HeadwayAug 27, 2026
Hi Alexander, Thank you for this! Insurance panel access, zero administrative incidents across all claims, and customer service that comes through every time — that's the standard we aim for. We're so glad it's been your experience. – Adam
Tim S.
You need to fix your process for self pay clients first and foremost. Its abysmal at present. Second, push notifications and an app. You're not a therapy company, your a technology company that facilitates therapy. Your video streams are more reliable and lighter weight than betterhelp, but you're lacking on other tech fronts.
Reply from HeadwayAug 27, 2026
Hi Tim, Thank you for taking the time to share this feedback. We've noted your product suggestions and passed them along to the appropriate team. – Adam – Adam
