Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Deanna R.
Headway followed through
Reply from HeadwayOct 17, 2026
Hi Deanna, Thank you for taking the time to share this. We're glad we were able to follow through for you, and we truly appreciate your feedback. – Adam, Headway Team
Alg
Always receiving reminders of upcoming appointments and any tasks to do. Sends payment invoices which is helpful. Customer service has been excellent with having access to live agent through chat. This availability resolved 3 major issues during initial registration with the service, which completed all areas prior to my video visit.
Reply from HeadwayOct 17, 2026
Hi there, Thank you so much for the kind words and for sharing such a detailed review. We're glad the reminders and invoices have been helpful, and that our support team was able to get everything sorted out for you before your first visit. We truly appreciate your feedback. – Adam, Headway Team
Nicole A.
All the new changes and the direction of this company, including the treatment of the professionals who operate on it.
Reply from HeadwayOct 16, 2026
Hi Nicole, Thank you for sharing your feedback, and we're sorry to hear you feel unhappy with the recent changes and with how providers are being treated. We take that seriously, and we want to understand what has been most frustrating for you. If you're open to it, please share more about what you've experienced, and our team will make sure the right people hear it. You can reach us here: https://care.headway.co/contact – Adam, Headway Team
Amber L.
As a psychiatric mental health nurse practitioner starting my own practice, Headway has been a valuable resource for connecting with patients and making insurance-based care more accessible. I was excited to receive patient bookings shortly after getting started! Having scheduling, documentation, and billing in one platform has helped me manage the responsibilities of a new practice. I appreciate having a resource that supports independent providers while helping patients access mental health care.
Reply from HeadwayOct 17, 2026
Hi Amber, Thank you so much for such a thoughtful review. We're thrilled you've had patient bookings so early on, and that having scheduling, documentation and billing in one place has made running a new practice easier. We truly appreciate you sharing your experience. – Adam, Headway Team
Barrubí S.
I love how Dr. Olasunkanmi Abiodun and his team have helped me. I feel safe and comfortable.
Reply from HeadwayOct 17, 2026
Hi there, Thank you so much for the kind words and for taking the time to share your experience. It means a lot to hear that you feel safe and comfortable, and we'll be sure to pass your feedback along. – Adam, Headway Team
Theresa M.
It was a very good experience. Very helpful and learned alot
Reply from HeadwayOct 17, 2026
Hi Theresa, Thank you so much for the kind words and for taking the time to share your experience. We're so glad you found it helpful and that you learned a lot along the way, and we truly appreciate your feedback. – Adam, Headway Team
Leah S.
Thank you for taking care of the clinicians that work on this platform.
Reply from HeadwayOct 17, 2026
Hi Leah, Thank you so much for the kind words and for taking the time to share them. It means a lot to hear that you feel looked after, and we truly appreciate your feedback. – Adam, Headway Team
Noblur
Unable to blur or change background. Thought this was a technical glitch and almost missed my appointment because I was messing with it. The help screen was not helpful.
Reply from HeadwayOct 15, 2026
Hi there, Thank you for sharing this, and we're sorry that the background feature didn't work as expected, and that the help screen wasn't much help when you needed it, especially when it nearly caused you to miss your appointment. We'd love to know whether our support team was able to help get things sorted out. If your concern has been resolved, we would be grateful if you would consider updating your review to reflect that. If something is still not working, please let us know here so we can keep helping: https://care.headway.co/contact – Adam, Headway Team
