Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Maureen P.
Easily addressed insurance issue.
Reply from HeadwayAug 12, 2026
Hi Maureen, Thank you for sharing this! We're glad the insurance issue was easy to address — that's exactly the kind of smooth experience we aim for. – Adam
Dr. S.
I’ve been very satisfied with Headway. For my clients who use insurance it’s been a breeze for both them and me and their note taking platform is also very user friendly.
Reply from HeadwayAug 12, 2026
Hi Jonathan, Thank you for sharing this! A seamless insurance experience for clients and a note-taking platform that doesn't get in the way — that's what we're going for. We're really glad it's working well for your practice. – Adam
Mary L.
They kept working on the claim till it was fixed.
Reply from HeadwayAug 12, 2026
Hi Mary, Thank you for sharing this! Staying with a claim until it's resolved is exactly what we aim for — we're glad the team came through for you. – Adam
Edwin R.
Confusion with individual copay, deductible, and out of pocket expenses
Reply from HeadwayAug 10, 2026
Hi Edwin, We're sorry to hear about the confusion around your coverage — copay, deductible, OOP, and EAP all interacting at once can be genuinely hard to navigate, and we understand the frustration. Because this involves account-specific billing and insurance details, we can't discuss the full picture publicly. Please continue working with our support team so the right person can help clarify and resolve this: https://care.headway.co/contact – Adam
Neima
Headway said it was in network. It is in network according to my insurance website. Insurance did not go through. They cancelled my future appointments and said there was nothing else to do. 6 months later, I received a bill for the appointments. Headway misrepresented itself or doesn't know how to bill insurance. They need to make a better product and figure this out. I'd report to Better Business Bureau if that actually mattered anymore.
Reply from HeadwayAug 12, 2026
Hi Neima, We're sorry to hear about this billing experience. Receiving an unexpected bill months after care was provided is not the standard we hold ourselves to, and we understand how frustrating this must be. Because this involves account-specific billing and insurance information, we can't discuss the full details publicly. Please reach out through our support channel so the right team can review what happened and help clarify next steps: https://care.headway.co/contact – Adam
ACR
I would give you 5 stars next time if you get us therapists some better rates. ;)
Reply from HeadwayAug 10, 2026
Hi Amy, Ha — we'll take that as a challenge! We appreciate the feedback on rates and will make sure it reaches the right team. Thanks for the 4 stars in the meantime. – Adam
ASHA N.
The rep was so sweet and knowledgeable. She didn’t just blow off my concern. The team got everything fixed within a couple hours of her entering my ticket.
Reply from HeadwayAug 10, 2026
Hi Asha, Thank you for sharing this! We're really glad the team was able to get everything sorted quickly and that you felt heard — that matters. We'll make sure the rep knows how much your kind words mean. – Adam
Nancy H.
Hannah was very patient and kind throughout the process. Thank you
Reply from HeadwayAug 10, 2026
Hi Nancy, Thank you for sharing this! We'll make sure Hannah hears how much her patience and kindness meant during the process. We're glad you had a great experience — best of luck with your credentialing! – Adam
