Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Sharon
Headway is the most dependable and effective platform I’ve used to date.
Reply from HeadwayAug 6, 2026
Hi Sharon, Thank you for the kind words! "Most dependable and effective" is exactly what we aim for — we're really glad the platform has been delivering that. We appreciate you sharing this. – Adam
Spencer B.
Edit- 8/21/26- This company still hasn't submitted my sessions for billing to my insurance. They over charged me and seem to be just fine with losing my business because they can't be bothered to process my sessions. I'm angry and now I have to find a new therapist with a new provider because Headway doesn't want my business. Original Review- Signing up was easy. It's been a month since my first session and they are still waiting to bill my insurance. This seems like a scam, and my experience is similar to the other 1 star reviews. I wouldn't recommend this company to other users at all. It's a shame that they're preying on vulnerable people who just want help.
Reply from HeadwayAug 6, 2026
Hi Spencer, Thank you for sharing your concerns. We understand you have raised serious concerns about your experience. Because this involves account-specific information, we are not able to discuss the details publicly. Please continue working with our support team directly so the appropriate team can review any documentation and next steps. – Headway Support
TLS
Quick response. Seamless documentation.
Reply from HeadwayAug 6, 2026
Hi Tiffany, Thank you for the kind words! Quick responses and smooth documentation are exactly what we aim for — glad to hear it's been working well. – Adam
A. J.
The company has developed a platform that is user friendly and makes billing an issue that provoders do not have to worry about. The AI generated notes helps make insurance compliant notes leaving therapist with less worry while compensation is fair.
Reply from HeadwayAug 6, 2026
Hi Arnise, Thank you for sharing this thoughtful feedback. We're glad to hear the platform has been easy to navigate, that billing feels manageable, and that the AI notes have been helpful for documentation. We appreciate you taking the time to share what's been working well. – Adam
Tammy K.
Helped making my choice for a dr.
Reply from HeadwayAug 6, 2026
Hi Tammy, Thank you for sharing this! We're glad the experience helped you find the right provider. We hope your care goes well. – Adam
Jeff T.
I really like the convenience of calendar and documentation. I recently participated in a CEU meeting that was thought provoking and free. I enthusiastically recommend Headway to other providers. Unfortunately I will likely close my practice when I complete work with the only referral I've had.
Reply from HeadwayAug 6, 2026
Hi Jeff, Thank you for sharing this thoughtful feedback. We're really glad to hear the calendar, documentation tools, and CEU offerings have been valuable — and we appreciate your enthusiasm for recommending Headway to fellow providers. That means a lot. – Adam
Lanette D.
I feel the communication is poor. There is no access to real people when there are questions.
Reply from HeadwayAug 6, 2026
Hi Lanette, Thank you for sharing this feedback. We hear your concern about wanting a more direct way to connect with a real person when questions come up — that's important, and we appreciate you raising it. We'll share this with the team as we continue improving how providers can reach support. – Adam
TB
Doing a great job. No micromanaging and templates are easy to manage.
Reply from HeadwayAug 6, 2026
Hi Taeko, Thank you for the kind words! We're glad the experience has felt supportive without being overly prescriptive — and that the templates have been easy to manage. We appreciate you sharing this. – Adam
