hear.comReviews of hear.com

I was contacted by an individual from hear.com and was told they would call me back that afternoon. A few days after I responded negatively to their text message to me I received another phone call from a different person from the company. Got scheduled and went to my hearing test and decided to start the purchasing process. Was told I would be contacted the next day. No surprise they failed to follow up with me. When I went to make a complaint a few days later received a call back from the person who had got me scheduled. He had a pissy attitude and couldn't believe I didn't want to work with them because nobody called me. To date I have left multiple messages to have a supervisor contact (at one point have been on hold for an hour and then they closed leaving me in hold) me. It appears as if hear.com does not care about its customers or losing them. ***UPDATE***So the company contacted me here and said they would look into it and get back to me by the end of the day. What should come as no surprise at this point is that they did not. Though after 4 days of trying to reach Jennifer she finally called me back and was like yeah we will talk about it. Moral of this super long post. These guys do not believe in customer service and they will not follow up after telling you that they will.

My representative Zach seems to not keep up to date with my hearing needs. Was unaware me not having my hearing aids due to the office closure because of COVID. He was surprised to hear when I asked when I would get my hearing aids back, and then assumed that all of the stores would get open at the same time. Well, Oregon offices have been open for over a week, and I have not heard from Zach yet. After personally sending a message to the partner office, I was contacted within 24 hours from the Oregon hearing aid office. No help nor word from Zach at “hear.com” although I left a few messages on the “hear.com” message app on the phone. They are fast to take your money, slow on follow up service when difficulty arises. First followup: tried to resolve the issue at the Lake Oswego Office. Only one hearing aid was sent, instead of two. Got a loaner set for two weeks. Thank you David for the loaner set. My hearing is improving with the loaned hearing aids. Thank you YHWH for hearing aids. Second follow up: A few weeks ago I received my hearing aids and am glad I did. I've got my life back on track! Hearing smart phone incoming calls through my hearing aids is a tremendous life saver. It's amazing how patience combined with challenges and resources are working hand in hand. Thank you Lesly for following up on my situation and seeing it through to a satisfying completion. Hear.com did an outstanding customer service this time.

Over all very informative. Too Many options to decide and very pricey. Super nice people.

I work in construction, over 40 years. I would have a hard time when going to meetings and be asking things to be repeated. I knew I had a problem but I didn't think it was that bad. What made me get this checked out was I wasn't hearing my grandkids. So when I got these fabulous and tiny hearing aids I was shocked!!! I could not believe what I was missing. They are so easy to control in different directions, volume up or down, music all through my I phone.It's great when you driving and get a call it goes from I phone to your hearing aids, Hands free! and clear as can be. Hear.com is great!!!!

I received a call from a very delightful lady named Terri Gilbertz. She was great, I agreed to purchase the hearing aids on the monthly plan. The folks that do the testing came out to my home and did the test. Super awesome and easy. I was so impressed. The tester said she would email me a copy of the contract and my test results. After that every thing started going down hill. She did not send me the results until 2 weeks later but no copy of the agreement. My billing was to start on the 15th of the month. I was given that option by Terri. Two weeks after on the 1st of the month i was charged on my bank account, the next day I was charged again. I call Terri and she responded by tell me her stupid boss had put in my being charged early. When the following day I was again charged, I texted her though the Hear.com, phone app. No response. Five texts later, no response. I call and texted to cancel my contract (still within the 30 day trial period), not response. One and a half month later, still no response. I would give them a negative if i could. this is only 50% of the issues I have with them but don't have the time to sit hear and say more.

At my last checkup my doctor observed that there was some minor decline in the quality of hearing in one ear. Got curious about hearing aids, saw some I liked and enquired about them. Got a call from a hear.com representative who recommended a free hearing test to determine with more clarity what the issue is. She referred me to a nearby specialist who ran probably the most comprehensive test I've ever experienced. It was determined that my hearing problem was related to fluid in the middle ear and that a hearing aid would be more likely to exacerbate my hearing issues than to remedy them. So it turned out I wasn't a customer for hear.com, but if/when I ever do need a hearing aid, I'll call them. There was no pressure, they clearly had my best interests at heart. They were very professional. I recommend hear.com highly.

High degree of professionalism in every way. I was very disappointed the way I was notified about the ownership change.

I have worn hearing aids for the past 12 years from 2 different manufacturers. I recently contacted Hear . Com and arranged a visit. The technician who tested and fitted me was very proficient and fitted me with the Signia hearing aid. He specified a deeper projection of the microphone into the ear canal which has help immensely in curtailing the surrounding background noise and allows me to hear better than with either of my previous hearing aids. After a 45 day trial period, I decided to accept the new hearing aids and have been very pleased with them. I have two minor fitting adjustments which were handled most efficiently by the fitting technician. I have been pleased with my service. I would recommend Signia hearing aids for anyone who needs them. Roger W Simmons