hear.comReviews of hear.com

Reply from hear.comDec 10, 2025

Hi, Thank you so much for your feedback! We're thrilled to hear that you're enjoying your upgraded Bluetooth-enabled hearing aids and experiencing real stereo sound—it really does make a difference! We're also glad that our appointment reminders have been helpful in keeping you on track. Thank you for choosing hear.com, and please don't hesitate to reach out if you ever need anything. We're here to support you! Curtis, Customer Success Team

Reply from hear.comDec 9, 2025

Hi Janet, Thank you so much for sharing your wonderful feedback! We're absolutely thrilled to hear that your hearing aids have been a game-changer and have given you your confidence back—that's exactly what we hope to achieve for every customer. It’s fantastic to know that everything has been working seamlessly for you and that you haven’t needed to reach out for support. That said, we’re always here whenever you need us, whether it’s for adjustments, questions, or just to check in. Thank you for choosing hear.com, Janet. Here’s to continued clear hearing and confidence! Curtis, Customer Success Team

Reply from hear.comDec 6, 2025

Dennis, thanks so much for sharing your experience! We’re thrilled to hear that our team member was professional, friendly, and kept you informed every step of the way. Clear communication is something we really value, so it’s great to know it made a difference for you. We appreciate you taking the time to leave this review! - Ashley, Customer Success Team

Reply from hear.comDec 23, 2025

Charles, Thank you for taking the time to share your feedback. We’re very sorry to hear that you feel disappointed with your experience, and we want to address your concerns thoroughly and respectfully. We reviewed your case in detail with your hearing care provider, including the timing and outcomes of your appointments. According to their records, you were tested on July 21st, fitted with your hearing aids on July 25th, and then seen again on September 22nd for an adjustment. The adjustments you requested—specifically regarding receiver length—were completed, including replacing the receiver twice (from the original size to a size 5, then to a size 4 with added concha locks). Your provider also shared that they even met you at an office on a day they were not scheduled to make sure you were taken care of before you traveled, and that they had not received any sound-quality complaints from you during your visits. They expressed that they have not heard from you since and that no follow-up appointment was scheduled. We also want to note that your last appointment was held on the final day of your 45-day trial, and at that time, you chose to keep the hearing aids. If you're now experiencing issues—whether with fit or sound—you are absolutely welcome to schedule another appointment with your provider. They remain ready to help you fine-tune everything to ensure your devices are both comfortable and functioning properly. We truly want you to get the most out of your hearing aids and to feel supported, both before and after purchase. If you’d like assistance scheduling your next appointment or need help reconnecting with your provider, please let us know—we’re here to help. Thank you again for your feedback. - Ashley, Customer Success Team

Reply from hear.comDec 4, 2025

That is wonderful feedback, Sharon! We are thrilled to hear that you feel our team truly knows what they are doing and that the ability to program the hearing aids for different situations is making such a difference for you. We are incredibly proud of our process that allows for convenient live appointments in your home and remote adjustments. It's fantastic that your care provider was so patient while fine-tuning the settings in your ears. Most importantly, we are delighted that you are now hearing clearly in situations that were previously "garbled and unintelligible." Thank you for appreciating our commitment to working with you until the settings are exactly right! - Ashley, Customer Success Team

Reply from hear.comDec 4, 2025

That is fantastic feedback, Timothy! We are so pleased to hear that you were treated with respect throughout your entire experience with hear.com. Knowing that the quality of the product and the thorough training validated your decision means a lot to us. We are especially proud that our process of pairing you with a local audiologist and facilitating the telemedical support (including testing and online adjustments) led to such a positive outcome. Hearing conversations clearly again is the ultimate goal! Thank you for your complete endorsement—we are thrilled to have helped improve your hearing! - Ashley, Customer Success Team

Reply from hear.comDec 3, 2025

That's wonderful to hear, Barbara! It sounds like Janet provided the knowledgeable and empathetic support you needed, especially while navigating hearing loss after a stroke. We're so proud to have Care Team members like Janet who make a difference during such a significant life transition. We wish you all the best with your new hearing solution! - Ashley, Customer Success Team

Reply from hear.comDec 3, 2025

That is absolutely wonderful feedback, Katherine! We're thrilled to hear that you had an exemplary experience throughout the entire process. Providing excellent professional guidance and support is what our team, including Dani, strives for. We are delighted that you are enjoying your high-quality hearing aids! Thank you for sharing your positive journey with Focus Hearing and the rest of our team. - Ashley, Customer Success Team