hear.comReviews of hear.com

Reply from hear.comDec 5, 2024

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with our customer service and that the convenience of making adjustments from the comfort of your home enhanced your experience even more. Your satisfaction is our priority, and we’re glad we could make the process seamless for you. If you ever need further assistance, we’re here to help! Thank you for choosing hear.com. Happy hearing! -Samantha, Customer Success Team

Reply from hear.comDec 5, 2024

Joseph, thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important it was for this matter to be resolved promptly. To clarify, we have now processed your full refund, and you should see the amount reflected shortly. We regret any delays in completing the refund and any miscommunication during this process. Please know that we take your concerns seriously and are committed to providing better service moving forward. If you have any further questions or need assistance, please don’t hesitate to contact us. Your satisfaction is important to us, and we appreciate your patience as we worked to resolve this matter. All the best! -Samantha, Customer Success Team

Reply from hear.comDec 3, 2024

Mike, thank you for your kind words and 5-star rating! We’re thrilled to hear that you had a positive experience and appreciated the integrity of our team. Our goal is always to provide honest and comprehensive evaluations, ensuring that we recommend hearing aids only when they’re truly necessary. It’s wonderful to know that this approach earned your trust. If you ever have any questions or need assistance in the future, we’re here for you. Thank you for choosing hear.com! -Samantha, Customer Success Team

Reply from hear.comDec 3, 2024

Sherri, thank you for your wonderful feedback! We’re thrilled to hear that you appreciated the professionalism and found the reminders by text, email, and phone calls helpful in staying on track. It’s great to know that the convenience of home testing added to your positive experience. Your satisfaction means the world to us, and we’re here to assist you whenever you need us. Happy hearing! -Samantha, Customer Success Team

Reply from hear.comDec 3, 2024

Angela, thank you for sharing your feedback and your concerns! We’re thrilled to hear that your hearing aids are performing excellently, helping you at work with a reliable battery life and a strong Bluetooth connection. However, we’re sorry to hear about your frustrations with the after-sales service provided by your local provider at Hear Right USA. If you are in need of supplies or maintenance items like filters, you’re welcome to contact us directly at 888-780-3450, and we’ll be happy to assist you in ordering what you need. We want to ensure your hearing aids continue to work optimally and provide the best experience possible. Thank you for bringing this to our attention, and we’re always here to help. Happy hearing! -Samantha, Customer Success Team

Reply from hear.comDec 2, 2024

Florence, thank you so much for sharing your experience! We’re thrilled to hear that our team’s professionalism, knowledge, and compassion made such a positive impact throughout your journey. It’s truly wonderful that the hearing aids have been such a successful solution, allowing you and your sons to avoid cochlear implants while addressing your hearing needs. We’re honored to have been part of this life-changing process and are here to support you and your family every step of the way. Thank you for choosing hear.com. Happy hearing! -Samantha, Customer Success Team

Reply from hear.comDec 2, 2024

Dave, thank you for your feedback! We’re thrilled to hear that your first experience with hearing aids has been so positive and that you’re extremely pleased with the ones recommended for you. Providing excellent customer support is our top priority, and we’re so glad we could help make your journey a great one. If you ever have any questions or need assistance, we’re here for you. Happy hearing! -Samantha, Customer Success Team

Reply from hear.comDec 2, 2024

Grant, thank you for sharing your wonderful experience! We’re so glad to hear that, after trying several hearing aids, you found a solution that helps you hear clearly and understand words better. It’s great that your friend recommended us and that David was able to provide such professional and thorough assistance. We’re thrilled that the process, from discussing your needs and options to starting your trial, was seamless for you. Most importantly, we’re delighted that you’re now hearing better than you have in a long time. Thank you for choosing hear.com, and we’re here to support you every step of the way. Happy hearing! -Samantha, Customer Success Team