hear.comReviews of hear.com

From the first meeting to the last, everyone was extremely helpful. They guided me in a very simple way and answered all questions. I haven't had any problems with the hearing device or the staff. Highly recommend them.

Beware. Ask and read their “Purchase and Delivery Receipt”, BEFORE you buy. You will have to ask for it in advance, otherwise it will be sent to you only AFTER you have received delivery (which starts your free trial). The PDR a valid contract and it contains your electronic signature, to which you will have already agreed to over the phone call with the sales representative. The PDR is different than the understanding developed over the phone with the “Sales Consultant”. Head.com is a sales company, it does not manufacture the devices. Their business practices, while likely legal, are, in my opinion only marginally ethical. It was clearly my expectation that no funds were due until the end first month, or 30 days. This was clearly misleading. Read their PDR ahead of time, before agreeing to accept their appointment for your free, no risk trial. Caveat Emptor.

I have worn over the ear hearing aids for 12-15 years because I didn't protect my hearing in my 20's and 30's. I started with a set from one of the big box stores. They seemed to go a thorough job, having been tested many times before. However, sitting in their open area for fitting, I was amazed at how I could hear carts being banged into one another from across the building. I could understand my wife better, but not when the background noise was high. The same thing at restaurants, church, and other group gatherings. After several years I moved to a private audiologist and bought a set of Resound over the ear aids. An added feature was the Bluetooth connection that let me make some adjustments in noisy areas, better, but not great. That business moved out of town, and I changed to Beltone because I had learned that there are frequent visits to the audiologists for updates, accessories, adjustments as you age, etc. Again, about the same, so I saw an ad on the Internet for in ear aids. I was tired of the interference of the behind the ear aids with my glasses and wanted them to work, but for several reasons, mainly not giving me clarity of speech, I returned them. Early in August a trusted Internet spokesperson - Kim Kommando - posted that Hear.com had new technology and a 45-day test program. For 20+ years Kim has never let me down. She promotes things that work, not that she mentions and gets a payback. Hear.com has been great to work with. I get calls frequently from one of their coordinators letting me know status, asking if I am getting good service from my new Audiologist and other things. I also get frequent emails from a Hear.com Dr who provides tips about how long to wear, things to ask your Audiologist, battery charging, etc. Best of all I now have an Audiologist close to my home that is FANTASTIC. She did the primary fit and had me back about a week later for minor things. She set my phone up for special adjustments, she has provided different tulips to better fit my small ear canals. She also gets a 5 star. As to the difference in these. Now when I place them in my ears it feels a little like I had foam ear plugs in, takes a minor time to adjust to, BUT THE BEST PART IS; I can hear my wife, I can watch TV, I can go shopping and I no longer hear the terrible background noise. Yes, I can hear a police car approaching, I can hear our doorbell, I can hear our dogs barking, but somehow being here in my office, it's like I was 20 again, instead of nearly 80. And a footnote: we have thumb drives in our cars with music from when we grew up. I am hearing songs that I don't think I ever heard the words as clearly in the 60's, 70's and 80's. Plus, there are high music notes that I forgot existed.

The customer service is excellent. All my questions were answered, and the process to receive the hearing aid and have it fitted up was fast and easy.

They are genuinely interested in solving your hearing problems.

I think the Doctor was the most important part of my experience thus far with the Hear.com program. She recognized my issue with the cables from the hearing aid to the ear piece immediately and sent two new replacements. Interacting with her on several visits quickly made several adjustments and suggestions that improved my functioning with my new hearing aids.

I am new to hearing aids, not knowing I needed them until my kids told me. I tried a local audiologist office and tested some high end hearing aids. I decided to try hear.com as I'd heard that people were happy with them. Hear.com set me up with a virtual appointment with one of their audiologists. They shopped me a box containing hearing testing equipment, hearing aids and related supplies, and a tablet through which I communicated with their audiologist. This process worked great. I was fitted with hearing aids that improved my hearing tremendously. There is also an app for my phone to tweak the hearing aids for different noise situations. I had plenty of virtual visits with the audiologist to be sure everything was right, and one additional person who checked in with me weekly. Now I'm on my own with them but have an 800 number to call with any questions, and I'm sure if and when I need them, they will help. Customer service here is great, as is the quality of their hearing aids. I highly recommend.

l was pleased to receive a phone call from hear.com to check how I was doing with the hearing aids the Rep. was very nice and helpful in going thru some features on how to make certain adjustments to make it comfortable when wearing the hearing aids.