Great
Based on 6,611 reviews
Hello Alpha4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
customer
Easy website to use. Always receive response within a reasonable amount of time when asking questions. Dr. I currently use is friendly and quick to respond.
Reply from Hello AlphaApr 11, 2023
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Sandra B.
I tried to send follow up notes and they did not go through. I was charged $35 just for advice which I already knew. They charge you up front, but are never available for follow up or questions. Next time I will go to the local urgent care, where they care.
Reply from Hello AlphaApr 10, 2023
Hi Sandra, Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.
Kathleen
The response time was great and the doctor was well aware of my personal medical information.
Reply from Hello AlphaApr 11, 2023
Hi Kathleen, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Patient
Response time to medication question or dosages takes almost a week for the provider to respond. There have been issues with incorrect dosages and it has caused a delay in getting the correct medication. Pharmacy have in the past placed medication ls back on shelves and causing further delay for medication to be taken when prescribed! Quicker response time by the providers would alleviate delays with patients getting their medications on time and the correct dosages.
Reply from Hello AlphaApr 10, 2023
Hello! Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.
IslaGirl
Very easy and convenient with excellent health care providers
Reply from Hello AlphaApr 11, 2023
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Mental Health P.
My provider always respond back to me in a promptly manner and has been so helpful in my mental health journey. I also love that I’m able to receive care on other health conditions. The care team is also very helpful!
Reply from Hello AlphaApr 11, 2023
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
I enjoy the help and advice I get with Alpha.
Reply from Hello AlphaApr 11, 2023
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Crystal
Caring and Time Efficient
Reply from Hello AlphaApr 11, 2023
Hi Crystal, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
