Hello AlphaReviews of helloalpha.com

I have been trying to get a prescription renewed for the past week. I have messaged the provider directly several times with only a reply to complete the follow up consultation (despite already having done so), and messaged support several times with no response in over 72 hours. I understand that there is "an unprecedented message volume," but this is completely unacceptable, as the packet that comes with my medication says that stopping this medication abruptly can cause increase of blood pressure, heart attack, or stroke. I have been without this medication for over a day even though I first reached out to get it renewed over 72 hours before I needed it. The “Skip the waiting room. Get treated within 24 hours” on their sign up page is a blatant lie. I will absolutely not be continuing to use this service.

It seems almost impossible to actually get a real response back from them. I have been approved but no prescriptions has been called in. I have sent serval messages and only get an auto response. At this point I could just go into an actual doctors office if I wanted inconvenience. Either way I would like my money back or my prescription to be called in ASAP. Two weeks is more than enough time to call a prescription in. I hope this will not be my experience throughout this entire process.

I love the email reminders when my birth control is getting ready to auto ship. Very convenient and easy to order.

I am starting to understand that my order comes out automatically. I wasn't aware, so i did make another order. However, i was contacted and the rep was very helpful.

I know Alpha has been overwhelmed with new weight loss patients, and this has caused delays in response times, but the care is fabulous and worth the wait.

Had a good experience the first consult, Alpha responded and had my prescription called in within 24 hours. Now it's been over a week, they have charged my credit card and I am left hanging. I have written to them 3 times this past week looking for a response at least and have heard nothing!!!! Does anyone know how to get a Refund??? I am going to switch tele health providers. Even if it costs a little more, at least I can get my medication.

I have been so impressed every month until now. I understand that Alpha is behind and overloaded, but I’m due for my next dosage tomorrow and I feel like current patients are being neglected. I am discouraged and disappointed.

Last month the wait time was over 72 hours when they stated previously (and currently) that the wait time is 24 hours. They also pushed out my follow up appointment by a week, putting me close to missing my refill, so I filled out my form 5 days ago hoping they would be able to get to the refill in a more timely manner. I also called my pharmacy and asked them to reorder the RX so that it could be ready. I am now on day 5, and I have sent 2 follow up messages about missing the refill window. They spent less than 5 minutes with me in the past so I don't understand why their service has just gone out the window. Maybe they are trying to weed out the monthly users? Glad I didn't purchase their subscription services at this point!