Great
Based on 6,611 reviews
Hello Alpha4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
Sharon D.
Horrible. Paid $70 to be told they couldn’t help me.
Reply from Hello AlphaMar 15, 2022
Hi Sharon, Please follow up with support on your patient dashboard, we have sent you a message - https://app.helloalpha.com/messages. Thank you!
Monica K.
Medication is not delivered on time. Will never use again.
Reply from Hello AlphaMar 15, 2022
Hi Monica - thanks for writing in. Our care team will be reaching out to you in your Alpha patient dashboard regarding this: app.helloalpha.com/messages Please do not hesitate to message us if you have any additional questions or concerns.
Ashley R.
Easy and fast service
Kari
Medicine came broken
Reply from Hello AlphaMar 15, 2022
Greetings, Thank you for contacting us. We apologize for the inconvenience(s) that you have experienced. At Alpha, we strive to provide the best care possible to our patients. Could you please let us know the email address that is associated with your helloalpha.com account so we can reach out to you through your messaging portal and address any concerns that you may have? Alternatively, please write to us at https://app.helloalpha.com/messages and one of our staff will be happy to assist you. Sincerely, Alpha Care Team
Shannon P.
I'm really impressed with all the help I was given. These people were more helpful than my regular doctor. I'm so happy!
Susan K.
This site was very easy to use and the medical professionals are extremely knowledgeable and communicative. Thank you!!
Ryan
Helped me get my life back
Meredith
Overall, In the end, I am receiving the treatment I was looking for, however there was some lack of communication and miscommunication over the first 2 months. I’m hopeful this will be improved moving forward. For example, I was told that a prior authorization would be completed. I then learned the medication was not approved, however it took days of back and forth to determine the next step. From the time I started with Alpha, it took 6 weeks (12/26 to 2/1) to receive the medication. Additionally, a different provider replied at one point and offered a second medication to help with side effects. When the regular provider responded, she said she does not prescribe that medication. Yet again more miscommunication. I hope moving forward this will continue to meet my needs.
Reply from Hello AlphaMar 14, 2022
Hi Meredith, Our care team has reached out to you in your Alpha patient dashboard regarding the issue(s) you have described. Please do not hesitate to message us if you have any additional questions or concerns.
