Tamara C.
Great service
Great service

Great
Based on 6,611 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
Tamara C.
Great service
D D.
Very easy to access services. I was able to enroll, converse with a clinician, and get a prescription on the same day. It’s also very affordable in regards to visit fees and membership. Being able to use my own insurance for prescriptions is convenient and shipping is fast. I’m very pleased with my first visit.
Customer
Really disappointing communication with insurance and processing insurance- had to enter information multiple times and several delays in medication as a result of poor communication that is not streamlined- had to repeat same information over weeks read by different responders. Never noticed updated card I provided- didn’t fully read messages and received several auto responses. Won’t use again.
Reply from Hello AlphaAug 19, 2021
Hi there - thank you for sharing this and we apologize for any lack of communication with respect to processing your insurance. Could you please send us a message at app.helloalpha.com/messages? Our care team can further assist you accordingly. Thank you.
Pamela W.
The process with alpha medical went just as they said it would . I received my medications and I thank you very much it was not difficult at all
Haley P.
I’ve always love your customer service and the really fast shipping ! You guys are great!
Stacy B.
The process was so easy. The Nurse Practitioner gave me a list of meds, the prices, etc. I checked what was covered by insurance and shared that info with the NP. She approved it and it was here in less than a week. No in-person visit it was all done through their portal via message. I do recommend sharing all meds you are currently on as they might have an adverse effect paired with the weight loss medications. Such as anti-depressants and Wellbutrin.
Dani
Great communication and easy process!! Thank you!!
Rockibilexi
I love how simple it is to get the medication I need without having to set an appointment, find the time to go and a babysitter for my kids, or bring my children, to sit in a waiting room for a 10 min doctor appointment. This is so much more convenient!