Brigitte
you have to be joking
you have to be joking ! 1. the product is expensive, but hey, the pain is there, so if I can get a little natural relief... problem : been taking it for more than a week and it's doing nothing. 2. the shipping is excruciatingly expensive ! (if I order something from Amazon.com, I pay just one third of the amount you billed me for a package that weighs 4 times more than this one !! 3. on top of that, today I got a 44€ bill (that's over $50) from FedEx for customs, shipping and handling fees. The least you could do is warn customers beforehand that they're facing all those hidden costs !! I will certainly NOT order from you ever again.
Reply from HelloLife®Aug 7, 2017
We do appreciate you taking the time to give us your feedback. Regarding the effectiveness of our product, please keep in mind that it is a natural, homeopathic medicine for symptom relief. Since there are no harsh chemicals or stimulants, it can take time to build up in the system before the body can begin responding, which is why we encourage customers to try our products for at least 30 days (with regular use). Perhaps for you, it will take longer than a week. As far as the shipping fees, we do have two options. Our saver shipping is much less, but can take longer to arrive and does not provide tracking unfortunately. Our standard shipping does provide tracking, and is estimated to arrive within 14-20 business days for most places, depending on processing time in the customs department. We do not hide our shipping policy and is available for customer review. It does state Tax and duties for international orders are not included in the shipping charge. Customers are responsible for any additional Customs fees. A separate invoice for the tax and duties (Customs fees) will be charged to you from either USPS or FedEx® or your country's Customs office. We do apologize if you missed that information online. We do hope that you continue to use the product for at least the 30 days, perhaps you will begin to feel a response the longer you have it in the system. The recommended dose is 1 ml twice daily, but it can be taken up to three times a day if needed. Please feel free to contact our call center directly with any product or usage questions as we would be happy to assist you. Sincerely, Hellolife Customer Service Team



