Tomo MortgageReviews of hellotomo.com

We were assured that a potential property concern wouldn’t be an issue with Tomo underwriting, so we went ahead with the application (and paid the inspection fee) only to be denied two weeks into closing for the very issue we discussed—leaving us scrambling to find a new lender and out almost $600.

I was in the 2% whose loans didn't close on time. It was very frustrating. I received conditional approval August 29. Despite putting down more than 20% and having median credit scores above 800, we didn't close until September 17 at 9:30 p.m. When I did more research, an email showed that the mortgage was being processed by a third party, and that Tomo had to bring it back in house to complete it within the already delayed time frame. After all that, the mortgage was sold before the first payment was even due! I'm still getting junk mail from marketers about my Tomo mortgage, even though the mortgage was sold. Pricing was good, service was not so great.

I didn’t get the interest rate I was told I would get. I didn’t get the 5% down I was told I would get. Part of my income was not counted so I had to pay an extra $10,000 in debt. I was told that paying that debt would help me get the lower rates back but that also did not happen. I would have gone to another lender had I not promised the sellers a 30 day closing and have been told by other lenders that that was not handled right. And all the emails that were sent to my insurance lady had the wrong address, my previous home, as to my purchased property so I have had no insurance on it without my knowledge. It just happened that a lady that works at the ins office knew my grandson and my previous home and knew it could not be the one I purchased. So I really feel even the two stars were too many. I was not treated honestly or properly.