Jane
Re: HOPE SOMEONE CAN FIX
Re: HP456355 I hope this is the last bad review I need to give you. Pls look at the e-mails I've sent to you for specifics. Basically, I still haven't been given the 15% off you offered. Plus, I'm still missing a box of 12 & of the 24 poorly packaged bags I did receive, it turns out 5 were unsealed on top with a bunch of loose ones on the bottom. And no one has been able to make this right.
Reply from HerbsproFeb 26, 2025
Dear Customer, We sincerely apologize for the inconvenience caused. We escalated this issue to Savedby Package Protection, and they sent you an email requesting verification of your inquiry to proceed with the refund. Unfortunately, it appears they never received a response from you. Despite this, we have requested them to proceed, and they are now processing a refund for one case of your order, which was issued on February 24. Please note that it may take up to two days to reflect in your payment method. If you have any questions or concerns, please feel free to reach out. Thank you Customer Service