Danica D.
A Single Mother's Sacrifice Gone Wrong
At this point I am quite disappointed in my experience. I ordered an IronMan helmet for my son's 10th birthday in the first week of September. It is mid-October and I have received nothing! I have a non-detailed tracking number and an order number that no one responds to from Hero Slash through emails. This was a special gift for my son, I am a single mother and sacrificed to purchase this product! I need answers now about my order! Once or if I receive my product, I don't not plan on becoming a repeat customer. This is ridiculous!
Reply from HeroSlashOct 20, 2026
We’re so sorry about this, and especially about this whole situation! I saw that your order was placed on September 17th. I also checked our tickets and noticed there was a contact on Friday/Saturday. I’ve already flagged it to the lead on the support team. The good news is that even though it’s right at the limit of our normal timeframe, it’s already with the shipping department and may have already shipped. And shipping is faster for orders in the US. We’ll be in touch within 24 hours. I hope everything goes well!