HIGHERDOSEReviews of higherdose.com

The controller on my mat fail and I have not been able to get any resolution or response from customer support. I did not see these reviews before I purchased. No response after almost 6 months trying to contact them.

I was really looking forward to tying this product. I had only recently started using the mask when the connection from the mask to the battery was causing my mask to flicker. I reached out to customer service but never heard back. Now my battery is not staying charged. Wow! What’s waste of money! On top of this they send daily advertisements to my email box so I finally had to unsubscribe. I’m quite unimpressed with the company and very disappointed with this product. I had high hopes for it. I just think the company is not a very good company even though some of their products may work. They have a lot of improvements they need to make in order for their customers to be happy. One other note, you can call me a prude if you like, but I hate their sexual ads. Quality products don’t need sex in order to sell. I recommend others try Omni luxe the other company I bought from. They have answered my questions and even sent me an extra strap for my mask free. Their customer service is excellent and their product is high-quality. I recommend everybody go over there and shop from their store.

The mask are cheaply made, the cord shorts out in a short amount of time! Do not buy!!!!

Product is now broken after a few months and they don't respond to emails. Cost a lot of money and there is no way to get any help. No one to talk to.

The very expensive face mask stopped working with very few uses. Customer service responded and told me “looks like you have faulty wiring” but that they were sorry because it was no longer under warranty. They then offered 40% a new one. Why on earth would I buy from them again. I really liked the story of the company and wanted to support a women owned business. But this is the worst customer service!!

Higherdose red light mask stopped working after 6 months and if you try to contact them they ignore you. They likely wait until after your warranty expires and then say they can't do anything. Absolutely disgusting.

This expensive product failed in little over a year. The first words from their support team was to remind me of the warranty when I was only asking about replacement parts. I ordered a replacement controller for the Mat for $60 and that doesn’t restore the pemf function. When I inquired again I was curtly reminded of the warranty period and was blown off. No response in spite of my multiple inquiries. It seems to me they have a quality issue and they want to limit their losses. To have a $600 Device fail so soon is unacceptable and borders on fraud. I warn all to check the warranty on any device you buy and steer clear of this brand. There’s lots of competition out there and this level of quality and support is unacceptable

This company has absolutely terrible customer service! I have tried 4 times to reach out and ask a question about a product I bought. I received only one response, which did not answer my question. I am now asking how to return an item and am not hearing a thing. I believe they are just running out the clock until I am past the return period. I would not deal with this company again.