Average
Based on 144 reviews
HIGHERDOSE3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HigherDOSE is on a mission to ignite vitality – by reconnecting you to the healing power of nature and supercharging your self-care with the hottest wellness tools. We believe that investing in your body, mind, and vitality is one of the most rewarding investments you can make – one that yields compound interest over the years. Health is wealth. And it’s time for the health & wellness industries to shift towards prioritizing preventative care and harnessing innovation. We believe that advanced technologies are the future of self-care, skincare, body care, fitness, and recovery.
HIGHERDOSE (higherdose.com) has 144 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
144 approved reviews, newest moderated first
QNA
Due to heavy use, the first mask I purchased from higherdose broke due to suspected "faulty wiring" after only three months. However customer service was quick to respond and they just sent me a replacement free of charge.
Kasper O.
My girlfriend bought a RED LIGHT FACE MASK, and it burned her cheeks and forehead after her 2. use. She did get the money back but no other compensation was made regarding her case. And dont get me started on the time it took to get the money back.
customer
Had some issues with my device but the company is giving me a refund. customer service is fast and friendly.
N T.
I ordered a very large bundle. Receive no order verification email, but did receive two emails, talking about their products and founder. Noticed that credit card was charged. Reached out to company a week after I ordered to check on order. Asked it to be delivered within 1 week or to cancel my order, as we were going out of town for 10 days. Order was never cancelled. Got email stating order was shipped and to arrive when we were going to be gone. Order was then finally rerouted back to shipping facility. But, two parts of the order were still shipped, days after I canceled the order. Customer service chat is available. No phone number or email readily available. I can't state whether product is good or not. My experience just with ordering was unsatisfactory. I am thankful that I cancelled the order. I can only imagine what the customer service is like if you have an issue with the product. Good Luck.
C R.
Customer service is awful. I have not received any reply with how to proceed with my return. And we the customer cannot make a return without customer service involvement. I have sent 3 emails to which none have been replied to. High price items and NO class customer service!
Annie
Faulty sauna blanket, Higherdose didn't respond to any messages via email, social media etc, absolutely nothing despite many assurances when buying. Awful company.
Jessica
Loved my sauna blanket until it melted!! I contacted customer service and they said because it had been purchased over a year before it wasn’t under warranty any more. Expected more from such an expensive blanket. Would not recommend or order from them again. Beware!
Dario C.
Order of Infrared Mat Never Got Shipped Out! I have ordered their Infrared Mat back on 24 December 2021 for over chf 900. When I reached out to support they told me by the end of Feb 2022 I should get a notification that the order should be shipped out and I would receive a tracking number. Today is 28 Feb 2022, so almost 3 months since I have ordered the Product, and yet no Product in sight, not even a specific date to when I can expect it to be delivered. I asked for a full refund and hope that they will be quicker with getting the refund processed than they are with processing the shipment of the Product.
