Excellent
Based on 114 reviews
Hiro.fm4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hiro.fm helps coaches, course creators, and experts create, promote, and sell private audio content.Turn existing audio or video into private podcasts, courses, and lead magnets. Choose from more than 10 instant sales-page designs, with audio playback directly on the page. No app download required. Listeners can also use Hiro’s mobile player or compatible podcast apps.Producer creates a lead-magnet mini-course with AI. Promoter finds places your audience spends time and prepares posts and comment replies. Publisher, coming soon, will automatically create newsletters in email and audio formats.Automate email, SMS, and WhatsApp follow-ups based on listener activity. Connect your existing tools through Zapier, Pabbly, Hiro’s GoHighLevel app, and its public API.Feature availability varies by plan and product. External messaging and payment-service charges may apply.
Hiro.fm (hiro.fm) has 114 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
114 approved reviews, newest moderated first
Liz K.
I've had Hiro.fm for a while...ok....a really long while and didn't do anything with it. They recently launched the Echo Producer AI Engine, such a game changer. I was able to create my first complete show (a lead magnet) from scratch over a weekend. It was so much fun I've already started work on my 2nd show The Lunch Break Breakthrough.
Paul B.
Spectacular tool to be used for coaching or any other type of progressive learning task for your current customers, many fabulous tools within the application
Reply from Hiro.fmJul 22, 2026
Thank you! Coaching and step-by-step learning is exactly where Hiro shines, so it's awesome to hear it's working that way for you and your customers. If there's ever a tool you wish we had, tell us. Half our best features started as user suggestions!
Amelia
Using Hiro to create The Crash Cycle Interrupt was such a great experience. It made it incredibly easy to organize, record, and publish a 21-day audio series, so I could spend my time thinking about the listener experience instead of the technology. What surprised me most was how deeply the format resonated. The people I serve are busy, often juggling work, caregiving, health challenges, and everything else life throws at them. Being able to press play on a two-minute episode while making coffee, taking a walk, or sitting in the school pickup line turned out to be exactly what many of them needed. Seeing people purchase the program and hearing how much the short episodes have helped them build momentum has been incredibly rewarding. I’m already looking forward to creating my next program on Hiro.
Reply from Hiro.fmJul 22, 2026
Okay this made my day. "Spend my time thinking about the listener experience instead of the technology" is exactly what we're going for, so reading that felt pretty great. And honestly, huge props on The Crash Cycle Interrupt. Two-minute episodes for people juggling work, caregiving, and everything else? That's just smart. Meeting people in the pickup line and during the morning coffee is where the magic happens. So glad it's landing with your listeners. Can't wait to see what you build next!
Albert I.
It looks like a pyramid scheme or a scam; it’s pretty complicated to use. When you sign up, it takes you straight to checkout. it’s so ridiculous. I don’t know, this is a scam, and the reviews here are 100% fake. It’s like you’re buying a book instead of software buy Hiro FM now for $97. They highlight basic features that every platform has as if they’re some kind of hyper-unique thing; it’s a total circus. Support uses some cheap chatbot, and everything is complete chaos with no organization whatsoever... Just run away from such cheap companies.
Reply from Hiro.fmJun 6, 2026
Hi Albert - We did notice that your review history appears to be made up entirely of 1-star reviews, and this one was based on only a login with Hiro, not a full genuine experience with Hiro.fm. That said, we still want to respond clearly for anyone reading. Hiro.fm has been in business since 2019, and we serve real and extremely visible creators, coaches, authors, educators, and businesses who use the platform to sell and deliver private podcasts, audio courses, memberships, and trainings. To clarify, you reached our regular signup page. Hiro.fm is a paid software platform, not a free tool, so new users are asked to choose a membership before creating an account. We understand that may not be what you expected, but it is not a scam or a pyramid scheme. We also want to be clear that our customer reviews come from real customers and users of the platform. We do not create fake reviews. Hiro.fm includes tools for private podcast hosting, secure listener access, sales pages, payments, automations, listener analytics, SMS/WhatsApp options, promo inserts, and more. Some features may sound familiar because creators often compare us to hosting platforms, course platforms, funnels, and email tools, but Hiro brings those pieces together specifically for private audio experiences. We’re sorry if the setup felt confusing or if support didn’t meet your expectations. We’re always working to improve the onboarding experience and make the platform easier to use. If you’d like help getting set up or understanding whether Hiro.fm is the right fit for your use case, our team is happy to help.
julia A.
been using Hiro for my private podcasts and it earnestly made thing so much easy for me. The dashboard is super simple and setting up my audio course didnt take long at all. Nonetheless, I did had a little issue finding one of the setting in the outset but the support team assist me out really fast. Furthermore, This is the best tool for creators if you ask me.
Reply from Hiro.fmJul 22, 2026
Thanks for taking the time to write this. Glad the dashboard felt simple and the audio course came together quickly, that's exactly how it should go. And good to hear support got you unstuck fast on that early settings hiccup. We'll take that as a note to make things easier to find from day one. "Best tool for creators" is high praise, but we noticed there's still a star on the table. Challenge accepted. We'll keep working hard so that next time around we've earned all five stars :)
Valentin C.
I want to share my experience with Hiro FM. At the beginning, I had some problems setting everything up, and I honestly doubted whether this platform was the right choice for hosting and selling my podcasts. Part of my hesitation came from some reviews I had read online, which made me a bit suspicious about moving forward. However, it turned out that all the issues were caused by a very simple technical incident (my fault). The support team helped me solve it quickly and clearly. What impressed me the most is that they didn’t just fix the problem — they also adjusted the platform to my specific requirements in record time, exactly to what I needed. After seeing how they treated me and how committed they were to finding a solution, I now feel that some of the negative reviews I had read were probably not very well intentioned or at least not fully fair. Because of this experience, I want to give Hiro FM my full trust. The platform will be extremely useful for me, as it allows me to use my own podcasts during study sessions, both for myself and for my students. Thank you to the Hiro FM team for your support, speed, and professionalism. GRACIAS from Spain.
Reply from Hiro.fmJul 22, 2026
We love our international members! Hola to Spain! And thank you for such an honest write-up, doubts and all. Starting out skeptical is completely fair, especially after reading mixed things online. What matters to us is what happened next: you gave support a chance, the fix turned out to be simple, and the team went a step further to shape things around what you actually needed. That's the standard we try to hit every time. We love the study-sessions use case too. Podcasts working double duty for you and your students is a great way to run it. Thank you for the trust. It means more coming from someone who almost walked away.
Jerry H.
I have had an A1 experience with the HIRO FM Team. Their support specialist Erin is the best. Miss Carla looking forward to using your software!
M M.
If I could give it zero stars, I would. They don't stand behind their product, don't offer a trial period, and don't listen to customer feedback. Stay away, far, far away. EDIT #3: I've provided you with all my personal details privately multiple times. I'm not an anonymous poster, and you're well aware of that. Given how you run your business and treat your customers, I strongly suggest you reevaluate your decision to inject your faith into this discussion. EDIT #2: These people are so full of it. "1,379 recorded activity events" from what? Looking at the admin panel and thinking, "This is a useless service that I'll never use, that does not live up to the claims in their advertisements or sales page"? I just took a screenshot of my admin panel in Hiro, which clearly shows ZERO activity. Wish I could post it here, but Trustpilot doesn't allow images or outbound links in reviews. Clearly, the fact that the people behind Hiro are investing so much time and effort arguing with and attempting to discredit a polite yet dissatisfied customer says everything you need to know about Hiro.fm and the people who run it. EDIT: In response to the reply given by the company, here's what they said when I requested a refund a few days after my purchase, after I had a chance to look inside the admin area of the product: "Thanks for reaching out. "I wanted to let you know we don’t offer refunds, as stated in our Refund Policy and Terms of Service shown on all of our sales and checkout pages. Our pricing is intentionally low so we can offer Hiro to more people, and we’re not structured to treat the product as a free trial. "That said, I took a look at your account and it shows the software has been actively used, which means we delivered everything as promised." I never used the product. I never attempted to set up a podcast or course. I fiddled with the options in the admin area, saw it wasn't for me, and politely requested a refund, which was refused as seen above. Clearly, Hiro uses clever marketing tactics to sucker people into purchasing a "lifetime membership" while knowing many who purchase will be unhappy with the product after their purchase. Then, without previous disclosure, they deny refunds based on the fact that the customer accessed the product, even if they didn't actually use it. Also, the refund policy is buried at the bottom of the page as a footer link. No one would read it, because no one would see it when making a purchase. It's pretty much assumed that any similar service has a trial period and refund guarantee, and if I'd known they didn't offer one, I wouldn't have purchased the product. Again, steer clear of this company.
Reply from Hiro.fmDec 14, 2025
Hi MM, We appreciate all feedback (even when it’s anonymous) because it helps us improve. That said, we’re always a little cautious when reviews lack identifying details, especially in an industry where certain competitors have been known to post under fake names. Just to clarify: Hiro is not a faceless software company. We’re a customer-driven platform that’s been around since 2019 and proudly growing. We offer live Q&A, live chat support, a private Facebook community, and even allow our users to shape the product roadmap. In fact, every major feature inside Hiro was requested by our customers. We don’t offer free trials because we run a lifetime deal, not a monthly subscription. Sadly, this occasionally attracts people looking to take advantage by using the product for weeks, then demanding refunds or initiating chargebacks. We’re a small, independent team (not Google, not Meta) trying to make powerful tools affordable. Abuse of that trust hurts everyone. And if your concerns are genuine, we absolutely want to make it right. But we’ll need a little more than just the initials “MM” to do that. If you have an account and want real support, reach out directly to our team. We’re happy to help. — The Hiro Team Update based on reply: Thank you for the follow‑up. Since you shared the email in your review, we were able to identify your account and review the facts directly. We revisited your account logs, and they show 1,379 recorded activity events inside the software. These are individual actions taken within the platform and go well beyond simply viewing a page. Based on this data, the software was accessed and actively used. To clarify an important point: we do not offer refunds when the software has been used as a form of a free trial. This is not hidden or buried anywhere. Our no‑refund policy is clearly stated on our sales pages, checkout pages, and in our Refund Policy and Terms of Service, which are publicly available and linked before purchase. Our lifetime pricing is intentionally low so creators can get ahead without monthly fees. That model only works when the product is not treated as a try‑it‑and‑return service after use. We stand by our transparency, our policies, and the data reflected in our system logs. If you would like to discuss your account directly, we are always open to a constructive conversation through our official support channels. — The Hiro Team ps: Our goal isn’t to argue . It’s simply to share the facts and be transparent, especially since you’ve chosen to remain anonymous and have left out some important details. We’re a small team that genuinely cares about the people we serve, and we work hard to support our customers with real-time help, live Q&As, and ongoing updates shaped by user feedback. We’ve offered to assist you several times already, and that offer still stands. If you’re open to it, we’d love the chance to help. Just reach out directly. We’re here to support (even on a Sunday morning - God bless you!).
