HiStripsReviews of histrips.com

Reply from HiStripsAug 14, 2026

Hi Julian, We’re sorry to hear about the frustration with your delivery. We’ve already contacted you directly through email and informed you that, according to the latest tracking update, your order has been marked as delivered. Please reply to our support email so we can assist you properly and investigate the situation with you. We’d be happy to help resolve this and make sure you receive the assistance you need.

Reply from HiStripsAug 14, 2026

Hi Zubaida, Thank you so much for your wonderful review and recommendation! 😊 We’re thrilled to hear that you’re enjoying the Onyx Band and find it to be an amazing and smart device. We really appreciate your feedback about having an app for setting alarms and adjusting settings. We’ll be sure to pass this suggestion along to our product team as we continue improving the Onyx Band. Thank you again for your support and for recommending us! 🙏

Reply from HiStripsAug 12, 2026

Hi Stefan, Thank you so much for your kind review! We’re glad to hear you’re enjoying the compact size and convenience of our Red light device. 😊 We really appreciate you taking the time to share your experience with us, and we’re happy to know it’s proving useful for you!

Reply from HiStripsAug 12, 2026

Hi there, I’m truly sorry to hear about your experience, and I sincerely apologize for the frustration caused by the delayed responses and the difficulty you experienced with your order. We take feedback like this seriously. We monitor our support emails every day, so we would really like to understand what happened in your particular case and review the communication history properly. Our goal is to help you and resolve your issue, not leave you feeling that you had to repeatedly reach out without receiving the assistance you needed. We’ve requested your order number and the email address used to place the order so we can locate your order and review your previous messages. Once we have those details, we’ll be able to investigate what happened with the cancellation request, the processing time, and the return situation and work toward an appropriate resolution. Again, I’m very sorry that your experience did not meet the level of service we aim to provide. We appreciate you bringing this to our attention, and we genuinely hope we can make this right for you.

Reply from HiStripsAug 12, 2026

Hi Noort, We’re very sorry to hear about your experience with the Onyx Vibration Alarm and, especially, the difficulty you had trying to reach our support team. We sincerely apologize for the issue with our Support page and the “Contact Us” button. We understand how frustrating it is to look for help and be redirected back to the top of the page instead of being able to contact someone directly. This is not the experience we want for our customers. Please know that we are here to help and resolve your issue. For the quickest assistance, please continue communicating with us through our email support, where our team can review your order and provide personalized troubleshooting or arrange the appropriate resolution. We also appreciate you bringing the Support page issue to our attention so it can be reviewed and corrected. Again, we sincerely apologize for the inconvenience and frustration. We hope we have the opportunity to assist you properly and resolve your concern.

Reply from HiStripsAug 11, 2026

Hi there, We’re truly sorry to hear about your experience and the delay with your delivery. We completely understand how frustrating it must have been to wait over a month for your order. Please rest assured that we’re here to help and would really appreciate the opportunity to look into this and make things right. Could you please provide your order number and the email address used for the purchase here? Once we have those details, we’ll check your order and do our best to resolve the issue in your favor. We sincerely apologize again for the poor experience and hope we can turn this around for you.

Reply from HiStripsAug 10, 2026

Thank you so much for sharing this, Judah. We’re thrilled to hear that Onyx has helped you reclaim your mornings and start your days feeling more in control. That’s exactly what we hoped it would do. Wishing you many more mornings where you can truly seize the day! 🙌

Reply from HiStripsAug 10, 2026

Hi there We’re sorry to hear about your experience. We’d really appreciate the opportunity to understand what went wrong and try to turn this around for you. If you could share your order number or email address through our request here, our support team will look into this and do our best to get things sorted for you. We hope to hear from you soon.