HiStripsReviews of histrips.com

Reply from HiStripsJul 5, 2026

Hi Cristal, Thanks for taking the time to leave a review, even though it's not the experience we wanted you to have. Have you already reached out to us at [email protected]? If not, we'd really like the chance to help. From what you've described, it sounds like something we should be able to look into together. We've also sent a request through Trustpilot asking for your contact details. If you could fill that out, we'll get in touch with you directly and work on getting this resolved. Hopefully we'll be speaking with you soon.

Reply from HiStripsJul 4, 2026

Hi Trokil, Thank you so much for taking the time to leave us such a wonderful review! We're delighted to hear that our support team was able to resolve your shipping issue quickly. Providing fast and helpful assistance is always our goal, so it's great to know we could help. Your kind words truly mean a lot to our team and motivate us to continue providing the best service possible. Thank you again for choosing HiStrips. If you ever need anything in the future, we're always here to help.

Reply from HiStripsJul 4, 2026

Hi Roberto, Thank you for taking the time to share your feedback, and we're truly sorry to hear that the nasal strips didn't meet your expectations. We understand how frustrating it is when a product doesn't perform as expected, especially if it doesn't stay in place. This is certainly not the experience we want for our customers. Our support team has already reached out to you via email, and we hope to hear back from you soon so we can better understand what happened and work toward a resolution. Please reply to our email, and we'll be happy to assist you. We sincerely apologize again for the disappointment.

Reply from HiStripsJul 4, 2026

Hi Mark, Thank you so much for your amazing support! It truly means a lot to hear that you've already recommended us to your friends. Word-of-mouth recommendations are one of the greatest compliments we can receive, and we're incredibly grateful for your trust. We hope you continue to enjoy your HiStrips products. Thanks again for being part of the HiStrips community! 😊

Reply from HiStripsJul 4, 2026

Hi Angel, Thank you so much for your wonderful review and for taking the time to share your experience with us! We truly appreciate your patience throughout the shipping delay and your understanding that it was caused by the carrier. Your kind words about our support team mean a great deal to us. We'll be sure to share your feedback with them, they'll be delighted to know they made a positive difference. We're also glad we were able to quickly assist with the issue you experienced and arrange a replacement for you. Providing prompt and helpful support is something we strive for with every customer. Thank you again for your recommendation and for giving us the opportunity to make things right. We hope you enjoy your replacement, and if you ever need anything in the future, please don't hesitate to reach out. We're always here to help! 😊

Reply from HiStripsJul 3, 2026

Hi Stevie, We're truly sorry to hear about your experience, and we completely understand how frustrating this must have been. Please know that we're here to help and would really like the opportunity to investigate what happened with your order. In some cases, carriers may incorrectly mark a parcel as delivered or deliver it to a nearby location, and we'd like to look into this for you. Please contact us at [email protected] with your order details so we can properly investigate the shipment, help locate your package, and, if necessary, arrange an appropriate resolution. Customer satisfaction is very important to us, and we'll do everything we can to resolve this as quickly as possible. We sincerely apologize for the inconvenience and appreciate the opportunity to make things right. We look forward to hearing from you.

Reply from HiStripsJul 3, 2026

Hi Tiffany, We're truly sorry for the experience you had, and we completely understand your frustration. We've already replied to your email, and to resolve this as quickly as possible, we've processed a full refund for your order. There's no need to return the item, you may keep it as our gift or pass it along to a family member or friend. We sincerely apologize for the delay in shipping and for the inconvenience caused during the return process. We understand that this was intended to be a Father's Day gift, and we recognize how disappointing it was that it didn't arrive in time. We take full responsibility for falling short of your expectations. While we do ask for a photo in some return cases to verify the item's condition and help improve our quality control, we understand that, in your situation, this added to your frustration. That was never our intention, and we're sorry for the experience. Customer satisfaction is our highest priority, and we always aim to resolve any issues as fairly and quickly as possible. We value every piece of feedback we receive, as it helps us improve both our products and our service. Thank you again for your honest feedback, and we sincerely apologize for the disappointment. We wish you all the best.

Reply from HiStripsJul 3, 2026

Hi Joe, We're very sorry for the delay, and we sincerely apologize for the frustration this has caused. We've already replied to your email and want to assure you that we're here to help in any way we can. We completely understand how confusing it is to receive an email asking for feedback before your order has arrived, and we appreciate you pointing that out. Your feedback is valuable, and we'll share it with our team to help improve the customer experience. Please rest assured that we're actively monitoring your shipment and working with our team to get it moving as quickly as possible. Thank you for your patience and for giving us the opportunity to make this right.