HME Medical ShopReviews of hmemedicalshop.com

My local HME. Is out of Raton NM. I have had a perfect experience with this company. Despite the local Hospice company that is out of Raton who was awful, and abandoned my husband leaving him without medications or a nurse , and pushed us towards MAID program, and eventually reported my husband as having died, trying to get HME to come get the medical equipment. Once I spoke to HME they could not have been nicer or more caring. They literally were such great people, and they were stunned by the behavior of the Hospice providers out of same town. I HIGHLY recommend HME for all your medical needs. They were helpful , prompt, caring, and kind , when it mattered the most. I would not hesitate to select HME Raton for any of your needs. The people really care. Their equipment was quality, everything worked and they provided everything needed. In a world full of rip offs and scammers its was so wonderful to have a company care about us. Thank you HME I will never forget the awesome service you provided me .

HME answered all my questions. They promptly corrected MY error in the shipping address. They shipped my Ustep walker and laser within 3 days. They sent me an invoice for Medicare reimbursement. My husband is pleased with his walker. It cost $300 less than several other vendors (including free shipping).

fast free delivery

I was able to get a replacement wheel for my walker with no problems. I had to replace a second wheel later and was able to easily order the same one. I have also replaced the basket under the seat and was able to talk to someone who helped me order the exact one I needed.

Stay away! Stay far, far, far away! I wish I had looked up their reviews before ordering anything. They have a garbage rating for a reason. I ordered a replacement backrest for my rollator, picked the one they said was correct for my specific model. It arrived quickly, but it turned out it didn't fit my walker at all; two inches too short on the ends, with knobs too wide to fit through the corresponding holes in the rollator. This was annoying enough, but the real nonsense started when I tried to return it. Turns out no living human ever answers their phone, their chat bot is a joke, and the link on their Returns page will only dump you onto an error page stating, "Page Not Found". Emailing is useless. I've tried twice and no one has replied to me. So, now I'm stuck with a backrest I can't use and no way to return it. Oh, and the cherry on top: If I ever do get someone to get back to me with return info (not holding my breath for that), I'll be required to pay a 15% restocking fee! Yes, for an item that does not fit because they advertised it incorrectly. Pay attention to all these bad reviews. HME got them the old fashioned way: They EARNED them. Edited 07-28-26 to add that a rep finally did reach out to me a few days after I posted this review and resolved my issue. It appears the manufacturer changed the rollator design without giving the new version a different model number, so the item on sale is not correct for the rollator I have. Not HME's fault. The rep at HME was nice enough to try to find a solution and eventually refunded me in full. So I've changed my rating from one star to three.

I have ordered wheels and a brake extender from HME. Not only were they fast with shipping they were the right size and in good condition. I will be ordering all my wheelchair parts from them from now on. I am so very glad I found them.

The first 2 wheels I ordered were unfortunately the wrong ones for the Rollator being repaired but realized can use them for another. Then I ordered the second pair, and they were exactly what was needed. Repaired the older model and have 2 wheels and bearing for the other. Very pleased !!

The item arrived in a box with holes in the corners. They had placed washers and apparently 2 nuts required to attach the brake pads to the knee scooter. The washers and nuts were free in the box not in a container of any type. SO I only received one washer and one nut for 2 brake pads. I will not order anything from them again. DUMB!